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SpartanNash · 1 day ago

Lead, Customer Service

Anderson, IN

Full-time

Onsite

Mid Level

SpartanNash is a food solutions company that delivers the ingredients for a better life. This role is responsible for providing and maintaining a high standard of customer service in the store's front-end operations, supervising all front-end activities in the absence of the Customer Service Manager.

GroceryMeat and PoultryRetail

No H1B

Responsibilities

Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies

Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items

Knowledgeable of product locations in the store

Knowledge of advertised the Ad items, special prices, coupon deals or other features that apply to the store's sales program

Train others to perform all department activities and functions

Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels

Handle spoiled/damaged products per established guidelines

Maintain a clean, attractive and well stocked department

Follow all PPE and Safety Guidelines

Follow all Food Safety and Cleaning Expectations

Follow Guest Experience Guidelines

May be assigned tasks in other departments based on customer experience need

Additional responsibilities may be assigned as needed