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Ardán® · 1 week ago

Funding Team Lead

Plymouth Meeting, PA

Full-time

Onsite

Mid Level

$65K/yr - $75K/yr

3+ years exp

Ardán is a community of companies focused on making real estate closings faster, simpler, and safer through innovative technology solutions. The Funding Team Lead will provide direction to team members, ensuring timely disbursement of transactions and quality customer service while overseeing training and compliance with relevant documentation.

Insurance

Responsibilities

Provides direction to team members to ensure all expected transactions are disbursed daily, emails in queues are replied to timely manner, and be the first point of contact for funding escalations

Identifies team members who need training and works with team members and the management team to complete training

Identifies SOPs that need updates/creation and works with team members and management team to complete them

Keeps team members up to date on best practices and continuing expectations

Provides quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints

Monitors workflow queues to ensure timely disbursements and follow up for post-closing accounting issues

Oversee the funding team to disburse closing proceeds in accordance with parties’ instructions and applicable law

Comply with documents: contracts, settlement statements, closing disclosures, mortgages, deeds and title policies

Remedy post-closing funding issues through contact with closing agents and other internal and external parties

Work collaboratively with all stakeholders including but not limited to internal operations teams, client, outside counsel, and title agent partners

Perform other duties as assigned by supervisor

Qualification

ClosingFunding experienceCustomer service skillsResWare softwareAttention to detailMulti-taskLicensed in PA/MDOrganizational skillsProblem-solving ability