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FirstService Residential · 1 day ago

Compliance Manager

Raleigh, NC

Full-time

Onsite

Mid Level

$59K/yr - $59K/yr

FirstService Residential is a property management company, and they are seeking a Compliance Manager to oversee the inspection process for properties. The role involves managing a team, ensuring compliance with community regulations, and maintaining high service levels for clients.

Property ManagementReal Estate

Responsibilities

Manage the overall inspection process and team for property

Deliver an exceptional level of service to our clients

Understand community association operations, governing documents and processes and procedures

Assist management as needed in all areas of covenants

Schedule and oversee annual inspections, disclosure inspections/re-inspections, vehicle inspections and complaint related inspections

Aid in inspections of other precincts as needed

Review resumes, schedule/attend interviews and aid in the process of hiring new inspectors

Supervise and train covenants inspectors

Maintain and update Covenants Inspector Manual

Manage annual inspection timeline and update accordingly

Provide Community Services Manager with weekly inspection schedule

Oversee and ensure that the violation process is properly enforced with the appropriate timely follow up

Correspond with homeowners, realtors/property managers and residents regarding notices, complaints and guidelines questions/concerns

Review and approve disclosure inspection worksheet, photos and violation letters

Send disclosure violation letters to Executive Assistant for corporate processing

Review and approve all violation letters

Review and approve charge packets to send to corporate/attorney

Maintain property files

Investigate violation complaints

Provide Sub-Associations with violation reports as requested

Qualification

Property Management experienceTeam managementBachelor’s DegreeOrganizational skillsWord processing skillsMathematic skillsComputer skillsCommunication skills

Required

Bachelor's Degree or equivalent in work experience

Strong organizational and communication skills

Excellent word processing, mathematic and computer skills required

Experience managing a team

Capable of working extended hours, to include evenings, weekends and holidays as necessary

Able to see well enough to read faint or partially obscured writing or painting, with corrective lenses if needed

Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, to include the exchange and receipt of information over the telephone

Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary

This position will alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting

Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills

Must be able to work in small and confined spaces for extended periods of time

Must have finger dexterity for typing/using a keyboard

Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances

For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns

Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties