Solari, Inc. · 2 weeks ago
Peer Support Specialist
Tempe, Arizona, United States, Hybrid
Full-time
Hybrid
New Grad, Entry Level
0+ years expSolari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. The Peer Support Specialist provides empathetic and supportive phone line support to individuals seeking connection and assistance in their recovery journey.
FamilyFunding PlatformNon Profit
Responsibilities
Promotes excellent customer experience with individuals and families
Using their own personal experience and engaging with individuals served to establish a collaborative relationship by conveying respect for the person, acceptance, and a non-judgmental attitude
Serves as a role model and advocates for individuals in communicating their preferences and needs
Helps the caller to clarify and validate the situation and/or their responses/feelings and identify effective coping strategies
Promotes a recovery-based approach to care that emphasizes hope, respect, self-direction, and empowerment
Provides information about other community-based services where appropriate
Uses, and discloses individual’s protected health information in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Documents all services and significant individual interactions in the electronic health record
Demonstrates the ability to identify a crisis call and follow policies and procedures for connecting crisis callers to the crisis line
Operates within the scope of work for a behavioral health call center; demonstrates effort toward company-wide and call center initiatives
Other duties as assigned
Qualification
Required
0-2 years of experience in the field
Lived personal experience with recovery
One year of office volunteer or work experience required
Completion of Peer/Recovery Support Specialist Certification, required
GED/High School Diploma
A comparable combination of education/experience and/or training will be considered equivalent to the education listed above
Knowledge of principles of recovery
Arizona system principles
Exceptional interpersonal skills
Accountable to individuals served
Empathetic
Good verbal communication skills
Ability to act professionally and maintains appropriate boundaries with clients and staff
Ability to report as scheduled to work, meetings, training, and job-related activities prepared
Ability to consistently demonstrate compassion and meet people with compassion
Effort, every interaction deserves my best effort
Ownership, which drives the company's success
Maintains an open and accepting mindset by being an active learner
Participating in discussions with others
Trying new approaches and ideas
Being self-aware and self-reflective for continual personal, professional and leadership growth
Benefits
Generous paid time off (PTO)
Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
Competitive compensation
Convenient office locations and Hybrid Schedule
On-site fitness room free to all employees (Tempe Office)
Basic Life Insurance
Voluntary Life, Spouse, Child Insurance
Critical Illness w/free dependents
Critical Illness Spouse
Short Term & Long Term Disability- Starts first of the month after 90 days of employment
401K & 401K Roth - Starts first of the month after 90 days of employment
United Pet Care
LifeLock for identity theft
LYRA EAP Program- 25 free sessions for mental health per family member
Company
Solari, Inc.
Solari Crisis & Human Services is an award-winning, non-profit organization dedicated to helping individuals through a continuum of crisis and human services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Thomas Matenaer
Chief Financial Officer
Andrew Erwin
Chief Operating Officer
Recent News
2025-11-10
Company data provided by crunchbase