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Target · 1 day ago

IT Operations Engineer

Minneapolis, MN

Full-time

Onsite

Entry Level

$56K/yr - $102K/yr

1+ years exp

Target is a leading retail brand focused on delivering joy to millions of guests through technology and innovation. The IT Operations Engineer will provide high-level technical support, diagnose and resolve issues, and ensure seamless collaboration across various platforms while adhering to security policies and driving continuous improvement.

CommunitiesE-CommerceRetailShopping

H1B Sponsor Likely

Responsibilities

Provide high-level technical support to end users daily, delivering rapid, safe resolution of hardware, software, and environmental issues

Educate users on existing and emerging technologies and recommended ways of working

Perform preventative maintenance to ensure endpoint, application, and peripheral stability

Coordinate and collaborate with partner support and engineering teams to drive timely, high-quality resolution and clean handoffs

Adhere to—and advocate for—enterprise information security policies and best practices; safeguard data throughout troubleshooting and fulfillment

Drive continuous improvement by developing standards, playbooks, and knowledge articles; identify and execute process enhancements that improve speed, quality, and user experience

Execute Information Technology Infrastructure Library (ITIL) - aligned IT service management in the ticketing system (Incident, Request, Problem, Knowledge), maintaining accurate, audit-ready documentation

Support fulfillment workflows (deployments, recoveries) with clear chain of custody and inventory accuracy

Communicate clearly with stakeholders—setting expectations, providing status and expected completion times, and confirming outcomes

Qualification

Technical support experienceMacOSWindowsMicrosoft 365 CopilotITIL practicesAgile methodologiesCustomer-support mindsetProblem-solving skillsCommunication skillsAdaptability

Required

1–2 years of relevant technical support experience (for example, service desk/help desk, desktop support, or field services roles in a corporate, retail, or higher-education setting)

Demonstrable knowledge of macOS, Windows, and Microsoft 365 Copilot

Proven, repeatable troubleshooting routines that balance speed, safety, and documentation

Ability to multitask effectively (e.g., speaking with users while documenting and navigating multiple systems)

Commitment to continuous learning through formal training and self-directed education

Strong customer-support mindset with excellent problem-solving and analytical skills

Ability to build trusted relationships with end users, understand needs, and translate them into technology solutions

Strong written and verbal communication skills

Adaptable in a rapidly changing environment; fast learner, self-starter, highly motivated

Comfort with ambiguity and a consistently positive, solutions-oriented attitude

Familiarity with IT service management and ITIL practices (e.g., working in a modern ticketing platform)

Familiarity with Agile ways of working (e.g., Scrum, Kanban)

Preferred

Experience supporting collaboration platforms

Exposure to device management and compliance tooling for Windows and macOS

Hands-on work with knowledge management (creating/updating KBs, playbooks, runbooks)

Experience coordinating with cross-functional partners (engineering, security, procurement, facilities) to land end-to-end outcomes

Benefits

Comprehensive health benefits and programs

Medical

Vision

Dental

Life insurance

401(k)

Employee discount

Short term disability

Long term disability

Paid sick leave

Paid national holidays

Paid vacation

Company

Target

Glassdoor3.5

Target is a retailing company providing access to a wide selection of products such as furniture, electronics, toys, and others.

Founded in 1962

Minneapolis, Minnesota, USA

10001+ employees

https://www.target.com

H1B Sponsorship

Target has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2022 (2)