McLane Global ยท 3 days ago
Microsoft Dynamics 365 CRM Analyst
Houston, TX
Full-time
Onsite
Entry, Mid Level
2+ years expMcLane Global is one of the world's largest food-grade logistics companies, and they are seeking a Microsoft Dynamics 365 CRM Analyst. This role is responsible for analyzing business needs, configuring and supporting the D365 CRM platform, and ensuring the system effectively supports sales, customer service, and marketing processes.
Food and BeverageFood DeliveryLogisticsManufacturingSales
No H1B
Responsibilities
Gather, analyze, and document business requirements related to CRM processes
Configure and customize Microsoft Dynamics 365 CRM (entities, fields, forms, views, workflows, business rules)
Support CRM modules such as Sales, Customer Service, and Marketing
Translate business needs into functional specifications for developers
Manage CRM data quality, reports, and dashboards
Monitor system performance and troubleshoot issues
Coordinate testing (UAT) and deployment of CRM enhancements
Train users and provide ongoing support and documentation
Collaborate with IT, developers, and third-party vendors
Ensure CRM solutions follow security, compliance, and best practices
Qualification
Required
Bachelor's degree in Information Systems, Business, Computer Science, or related field
2-5 years of experience working with Microsoft Dynamics 365 CRM or similar CRM platforms
Strong knowledge of Microsoft Dynamics 365 CRM
Understanding of business processes (sales pipelines, customer lifecycle, case management)
Experience with Power Platform (Power Automate, Power Apps, Power BI)
Ability to analyze data and create reports and dashboards
Strong communication and stakeholder management skills
Problem-solving and analytical thinking
Preferred
Experience with CRM integrations and data migration
Microsoft Dynamics 365 certification (preferred but not required)
Benefits
Competitive base compensation
Full Benefits including Medical, Dental and Vision effective on the first day of employment
401(k) with Employer Match (quarterly enrollment)
Paid Holidays (no waiting period to receive holiday pay)
Paid vacation, personal, and sick days effective on first day of employment
Company
McLane Global
McLane Global works in international sales, export, food manufacturing, service, hunger solutions, logistics, and health solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase