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Stearns Bank N.A. · 2 days ago

Director, Commercial Loan Administration

United States

Full-time

Onsite

Mid, Senior Level

$100K/yr - $180K/yr

7+ years exp

Stearns Bank N.A. is a financial institution helping people and businesses reach their financial potential. They are seeking a Director of Commercial Loan Administration to lead and optimize the commercial loan workflow, ensuring efficient service and compliance while enhancing the borrower experience.

Financial Services

Responsibilities

Provide discipline, vision and oversight for commercial loan administration ensuring processes are standardized, controlled, transparent and responsive

Serve as the coordination hub (“operational quarterback”) across lenders, credit, legal, compliance, operations, finance/liquidity and portfolio managers

Partner with lending, credit and portfolio management to establish execution expectations, remove roadblocks, drive continuous improvement, and ensure clarity of ownership

Partner with enterprise leadership to evolve commercial loan administration into a scalable shared-services model supporting multiple lending teams, products, and future growth initiatives

Optimize end-to-end loan execution – from application to underwriting, special conditions clearing, documentation, closing, funding, booking, file imaging and post-close exception resolution (and revisit continually)

Establish key performance and key risk indicators to oversee and effectively monitor the process that pinpoint effectiveness and ineffectiveness

Lead pipeline reviews with lenders and credit, identifying bottlenecks and assigning accountability for clearing them

Collaborate with lenders, credit and portfolio managers to ensure file completeness and closing readiness

Maintain strong process structure over tickler setup, ensuring accuracy and alignment with loan terms, covenants, collateral requirements, and servicing needs working closely with portfolio management

Partner with development teams to enhance processes with Salesforce, .Net options etc. where needed

Work with supervisors and leads to conduct trainings timely and regularly on case studies, process changes and/or new guidance that may be released – this includes but is not limited to internal SBA SOP updates and training on the same

Stay current on SBA SOP, notices guidance and regulatory changes and assess impact to internal workflow, process, etc

Lead implementation of required changes to documentation, processes, controls, core systems, closing conditions and post-funding servicing

Maintain a working knowledge of all legal and regulatory compliance issues as they pertain to this position

Partner with lenders and credit analysts to ensure supporting financial information, collateral information, and/or other required information to gain approval, are obtained promptly and accurately by supporting outreach by phone, text, and email and making the information collection efficient and effective

Process MCFs, Change in Terms, Renewals, and modification on time and accurately to ensure an efficient process for customers

Ensure documentation aligns with approval structures, complies with regulatory and policy requirements and supports guaranty eligibility where applicable

Drive proactive communication with lenders, borrowers, title companies, attorneys, and internal partners to meet timelines and maintain transparency

Partner with lending leadership to reinforce accountability around closing readiness and borrower responsiveness

Monitor milestones and escalate risks constructively to prevent delays or degradation of service

Ensure loan files, process discipline, and documentation meet loan policy, regulatory standards, SBA requirements and audit expectations

Take the lead on fulfilling audit and regulatory exam requests, ensuring responses are accurate, complete and timely

Own remediation follow-up and closure of issues arising from audits or exam findings

Maintain post-close file integrity through exception resolution, covenant /tickler monitoring accuracy and strong procedural controls

Oversee fee management and revenue tracking for loan administration activities (doc fees, SBA fees, third-party charges and others as applicable) ensuring accurate invoicing, collection and reporting

Monitor budget performance of the loan administration function, controlling expense drivers, vendor costs, workflow efficiency and staffing

Identify and execute process improvements that reduce cost to originate and increase fee realization or recoverability

Develop fee dashboards, forecasting models, reporting tools for lending and finance leadership to monitor trends and optimize performance

Develop and own operational KPIs for the function including cycle time, accuracy, backlog, exception rates, fee capture, lender satisfaction, SBA compliance and cost efficiency

Produce dashboards and analysis for lending, credit, portfolio managers and leadership to support decision making

Lead recurring operational and pipeline meetings with credit and lending leadership to reinforce alignment, accountability and continuous improvement

Hire, mentor, and develop high-performing loan administration professionals

Promote culture of urgency, precision, professional communication, and financial ownership

Model focused partnership level collaboration with internal teams, vendors and customers and reinforce those behaviors across the team

Continual professional self-improvement mindset through continued training and education

Lead and manage under conditions of ambiguity and uncertainty

Qualification

Commercial lending administrationLoan operations experienceWorkflow optimizationSBA loan programs knowledgeKPI driven managementBudget ownershipCommercial loan documentationTickler/covenant managementLeadership experienceAnalytical thinkingService mentalityCommunicationTeam leadershipCollaboration skills

Required

Bachelor's degree in finance, business, banking, or related field required

7+ years commercial lending administration or loan operations experience including 3+ years in leadership capacity

Demonstrated ability to coordinate effectively with lenders, credit, portfolio managers and all teams to improve throughput, quality, fee performance and overall execution

Proven experience with workflow optimization, budget ownership, fee process discipline and KPI driven management

Strong knowledge of SBA loan programs and SOP, commercial loan documentation, tickler/covenant management and regulatory expectations

Occasionally life and/or move up to 10 lbs

Literacy in English

Ability to sit for extended periods of time, twist, bend, sit, walk use hands to twist, handle or feel objects, tools or controls, such as computer mouse, computer keyboard, calculator, stapler, telephone, staple puller, etc., reach with hands and arms, balance, stoop, kneel, talk or hear

Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus

Benefits

Employee Stock Ownership Plan & 401k Plan

Healthcare (Medical, Dental, Vision, Telehealth, Life insurance)

12-week Paid Medical Leave

Paid Parental Leave: 21-weeks Primary Care Parent, 14-weeks Secondary Care Parent

$5,000 Family Care Reimbursement: Childcare, Elder Care, Student Loan Debt, Pet expenses, down payment assistance

Tuition Assistance

Company

Stearns Bank N.A.

Stearns Bank National Association is a majority women-owned and governed financial services institution committed to empowering people, entrepreneurs, small businesses, and local communities to reach their full financial potential.

Founded in 1912

Saint Cloud, Minnesota, USA

501-1000 employees