Twilio · 1 week ago
Staff Product Manager - Enterprise AI
United States
Full-time
Remote
Senior Level, Lead/Staff
$152K/yr - $191K/yr
7+ years expTwilio is a leading communications company dedicated to shaping the future of interactions. The Staff Product Manager for Enterprise AI will lead product strategy and execution for AI-powered solutions across Finance, Legal, and HR functions, transforming how corporate functions operate through innovative automation and intelligent systems.
Enterprise SoftwareMessagingMobile AppsSMSSoftware
Responsibilities
Define and execute the product roadmap for Corporate Functions Enterprise AI spanning Finance, Legal, and HR use cases. Establish clear priorities, milestones, and success metrics that align with business objectives and drive measurable operational improvements
Lead cross-functional product development across multiple corporate functions, balancing the needs of financial operations, legal efficiency, and HR productivity within a unified platform strategy
Build AI-powered financial operations tools that help Finance teams work more efficiently through intelligent automation of invoice and billing processing, expense management, financial reporting, and analytics
Deliver intelligent insights and analytics that surface anomalies, forecasting recommendations, budget optimization opportunities, and automated reconciliation to accelerate financial close and improve decision-making
Design workflow automation for financial processes including accounts payable/receivable, procurement workflows, audit preparation, and financial planning & analysis
Lead the development of AI-powered legal products that increase legal team productivity through intelligent contract review, clause extraction, compliance tracking, and legal research automation
Drive efficiency in legal operations through conversational AI for legal queries, automated contract generation, risk assessment tools, and intelligent routing of legal requests
Build legal analytics and insights that help leadership understand contract exposure, compliance gaps, legal spend optimization, and matter management efficiency
Create intelligent HR operations tools including AI-powered recruiting assistance, candidate screening automation, interview scheduling, and applicant tracking system integrations
Design employee experience products that automate onboarding workflows, benefits administration, HR ticket deflection, policy guidance, and employee self-service capabilities
Build HR analytics and insights for workforce planning, retention risk identification, performance management support, and organizational health metrics
Leverage the Enterprise AI platform to build agentic solutions using multi-agent architecture, knowledge retrieval, workflow automation, and LLM-powered reasoning tailored to each corporate function
Integrate with enterprise systems including Workday, NetSuite, DocuSign, contract management platforms, HRIS systems, and internal Twilio tools to deliver seamless, embedded AI experiences
Partner with Engineering, Data Science, and AI/ML teams to operationalize models, build production-grade products, and ensure scalability, reliability, and performance across all corporate function use cases
Collaborate with corporate function leadership across Finance, Legal, and HR to understand their strategic priorities, operational challenges, and success metrics. Translate these into product requirements and clear roadmaps
Drive adoption and enablement by working directly with end users, training teams on new AI capabilities, gathering feedback, and iterating on product experiences
Measure and communicate impact through clear metrics on productivity gains, efficiency improvements, cost savings, and business outcomes driven by AI products
Qualification
Required
7+ years of product management experience at fast-paced technology companies, with at least 3 years in corporate functions such as finance operations, legal tech, HR tech, or enterprise productivity tools
Deep understanding of at least two of the following domains: financial operations and enterprise resource planning (ERP) systems, legal operations and contract lifecycle management, HR operations and human capital management systems
Proven ability to build products that serve diverse user personas and use cases within a unified platform strategy
Strong technical fluency with AI/ML concepts, agentic systems, workflow automation, and conversational AI
Proficiency with SQL and ability to extract, analyze, and interpret data independently to inform product decisions
Excellent stakeholder management skills with experience influencing senior leaders and driving cross-functional alignment
Demonstrated success delivering measurable business impact through product innovation and operational efficiency
Bachelor's degree or equivalent experience
Preferred
Experience with AI-powered finance tools, legal tech platforms, or HR automation systems
Knowledge of corporate function platforms including Workday, NetSuite, Coupa, Ironclad, Lever, Greenhouse, and other enterprise systems
Understanding of regulatory frameworks (SOX, GAAP, GDPR, employment law compliance) and corporate governance
Familiarity with finance best practices (financial close, procurement, FP&A), legal operations (contract management, matter management), and HR processes (recruiting, onboarding, HRIS administration)
Background in building internal tools, operational dashboards, or productivity platforms for corporate functions
Experience with document processing, intelligent document understanding, or knowledge management systems
Track record of driving adoption of new products across large, distributed corporate teams
Benefits
Competitive pay
Generous time off
Ample parental and wellness leave
Healthcare
A retirement savings program
Health care insurance
401(k) retirement account
Paid sick time
Paid personal time off
Paid parental leave
Company
Twilio
Twilio is a cloud communication company that enables users to use standard web languages to build voice, VoIP, and SMS apps via a web API.
5001-10000 employees
H1B Sponsorship
Twilio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (215)
2024 (168)
2023 (209)
2022 (369)
2021 (264)
2020 (157)
Funding
Current Stage
Public CompanyTotal Funding
$614.42MKey Investors
Founders Circle CapitalBessemer Venture PartnersUnion Square Ventures
2021-07-28Post Ipo Equity· $378.22M
2017-03-08Post Ipo Equity
2016-08-01Post Ipo Equity
Leadership Team
Khozema Shipchandler
Chief Executive Officer
Aidan Viggiano
Chief Financial Officer
Recent News
2026-01-16
2026-01-16
Crowdfund Insider
2026-01-16
Company data provided by crunchbase