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Big Brothers Big Sisters of New York City · 1 week ago

Program Manager, Community Based Mentoring (Bilingual Spanish)

BBBS of NYC Main Office

Full-time

Hybrid

Mid, Senior Level

$50K/yr - $55K/yr

1+ years exp

Big Brothers Big Sisters of New York City is the nation's first and NYC's largest youth mentoring organization, dedicated to supporting mentoring relationships for youth. The Program Manager will facilitate impactful mentor-mentee matches, providing ongoing support and supervision to ensure the success of the program.

Non-profit Organization Management

Responsibilities

Ensure a high level of proficiency and skill in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function

Identify and report child safety issues for volunteers, children, and their families

Supervise a caseload of 55 matches comprised of youth, parent/guardians, and volunteers with the goal of building an impactful, longer, stronger mentoring relationship. Must be able to conduct match supervision in both English and Spanish

Provide ongoing phone, email, and in-person monthly supervision and support to mentors, mentees, and parents

Conduct client and parent psychosocial interviews, write assessments and collect supporting information from collaborating agencies, schools, etc. to determine disposition based on eligibility, needs, goals, and/or acceptance for agency services

Maintain and document professional records of all supervision contacts; collect surveys on youth outcomes, the strength of the mentoring relationship, and identify ongoing support needs

Monitor closely for safety, program compliance, goal achievement, and program satisfaction; immediately address and resolve issues that may arise

Regularly evaluate youth clients based on agency guidelines and specific program goals to assess outcomes

Lead educational and recreational group activities and/or special projects for mentoring pairs and parents based on emerging needs

Act as an advocate for youth and families by providing referrals, crisis intervention, and other additional resources

Identify and communicate qualitative and quantitative success within the organization

Perform other organization and program-related duties as assigned

Qualification

Youth development experienceChild safety knowledgeBilingual SpanishCase management skillsPsycho-social interviewsMS Office proficiencyInterpersonal skillsOrganizational skillsCritical thinkingAdaptability

Required

Bilingual in English and Spanish

Education: Associate Degree in relevant field with 4+ years of experience; Bachelor's Degree in education, counseling, psychology, social services or related field with 1 – 3 years of direct service experience; Master's Degree in mental health counseling, social work, education or other relevant fields with 0 – 2 years of experience

8+ years of experience in the youth development field may exempt applicants from education standards

Knowledge of child safety and mandatory reporter protocols, alignment with an asset-based approach to supporting young people and volunteers

Commitment to advancing diversity, equity, and inclusion

Adaptable and flexible; strong critical thinking and situational judgment; ability to build relationships; Strong administrative and organizational skills

Experience developing and managing relationships with youth clients, guardians, and volunteer mentors

Knowledge and demonstrated experience with intake processes, and case management skills; Experience with conducting psycho-social interviews, a plus

Must be proficient in MS Office: Word, Excel, & Outlook; Experience using Matchforce and/or Innovative Mentoring systems, a plus

Strong interpersonal skills and ability to communicate verbally and in writing to individuals and groups

Excellent organizational skills, ability to manage high caseloads and effectively work with clients