Apply on Employer Site

FirstService Residential · 2 days ago

Community Association Manager

Hilton Head Island, SC

Full-time

Onsite

Senior Level

$70K/yr - $75K/yr

5+ years exp

FirstService Residential is looking for a Community Association Manager to oversee all Homeowner Association operations. The role involves managing administrative functions, financial management, and ensuring community appearance while leading a team of personnel.

Property ManagementReal Estate

Responsibilities

Provide oversight and direction to the Community Appearance Coordinator in scheduling landscape/irrigation lot turnovers on a weekly basis and managing subsequent warranty/work orders

Working closely with the Maintenance Manager and Community Appearance Coordinator to ensure daily, weekly and monthly property inspections are performed

Oversee the work order process, ensuring the timely completion of work and maintaining clear lines of communication with homeowners

Manage the violation and architectural review process

Ensure amenities are maintained to the highest standard and assist the Maintenance Manager in developing janitorial schedules

Manage vendor partners to ensure contract specifications are adhered to or exceeded, ensure vendor reports are received monthly

Schedule team meetings with Department Managers, the Community General Manager and the Association Board of Directors to provide timely updates on community appearance successes and opportunities for improvement

Prepare draft annual budget and monitor budget variances throughout the fiscal year

Assist in preparing monthly deficit funding statements

Work closely with the General Ledger Manager and on-site accounting support assistant to ensure accurate coding of invoices, prompt presentation of financial statements and ensure prompt payment of vendor invoices

Manage accounts receivable collections in line with the Board approved collection policy

Work with the Community CPA to answer audit queries, ensure timely delivery of annual financial statements and federal tax returns

Upon inspection of homeowner architectural improvements, process the return of deposits held

Ensure P-Cards receipts and reconciliations are performed weekly

Prepare weekly and monthly management reports in a timely manner. Complete and review community checklist with Regional Director monthly

Exceed expectations in responding to resident communications and ensure responses comply with Latitude Margaretville brand requirements

Manage and maintain community databases; work orders, task lists, rental lists, homeowner information, pets, assets, architectural improvements, violations, communication logs etc

Ensure compliance with statutory renewals; uniform business reports, pool permits etc

Prepare meeting notices and draft meeting minutes in compliance with state statutes

Manage contract renewals and RFP process

Facilitate FirstCall

Prepare weekly Tiki Talk

Perform annual performance evaluations for direct reports and ensure direct report managers complete their team evaluations

Conduct monthly safety meetings with team

Attend mandatory FirstService Residential compliance courses and utilize other FirstService Residential University courses

Perform Coaching & Counselling sessions and maintain records of same, create performance Improvement plans when necessary

Prepare job descriptions in line with company standards and community brand, create job opening requisitions in HR management portal, shortlist/interview candidates and make recommendations for hire

Review payroll reports at the end of each pay period, manager requests for time off and process payroll adjustments

Ensure company handbook policies are adhered to and all new hire associates receive brand immersion training

Perform other tasks as may be assigned by Regional Director or Community General Manager

Qualification

Community Association ManagementFinancial ManagementProperty OperationsFlorida StatutesMicrosoft Office ProficiencyLeadership SkillsInterpersonal SkillsCritical ThinkingProblem SolvingOrganizational SkillsTeamwork

Required

Bachelor's Degree in Business or related field from an accredited college or university preferred, and five years of experience in Community Association, Property Operations, Hospitality or Construction; or equivalent combination of education and experience

Knowledge and ability to apply Florida Statutes and Community's documents

Knowledge of assets, cash balance, and availability of funds for projects and cash flow management for capital improvements

Working knowledge of landscape and irrigation concepts

Excellent organization, motivation, leadership, management and interpersonal skills

Critical thinking, complex problem solving, and judgment and decision making ability

Ability to apply a comprehensive knowledge of particular field of specialization to the completion of difficult assignments

Must have a strong work ethic and be detail-oriented with excellent organizational and multitasking skills

Ability to work with sensitive or confidential information

Demonstrated experience managing large, complex accounts or projects

Ability to meet deadlines and work well under pressure

Ability to work well in a team environment as well as independently. Must be self-driven with the ability to identify, plan and prioritize business opportunities

Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel, Power Point and Outlook. Proficiency researching the Internet

Physical demands include ability to lift up to 50 lbs

Standing, sitting, walking and occasional climbing

Required to work at a personal computer for extended periods of time

Talking on the phone for extended periods of time

Ability to detect auditory and/or visual emergency alarms

Ability to work extended/flexible hours, weekend, and attend events as required

Ability to work outside for long periods of time