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PostScan Mail · 1 day ago

Mailroom Support Specialist

Cleveland, OH

Full-time

Onsite

New Grad, Entry Level

$16/hr - $18/hr

PostScan Mail is seeking a qualified customer service representative to support their business development team. The role involves managing customer inquiries, generating sales leads, and maintaining high customer satisfaction while contributing to the smooth operations of the sales team.

EmailInternetOnline PortalsPackaging ServicesShippingSoftware

Responsibilities

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Aid with mail room operations such as packaging, shipping and receiving mail

Assist with walk in fingerprinting servicing clients

And other duties as assigned

Qualification

Customer service experienceSales principles understandingMS Office Suite proficiencyAnalytical skillsMultitasking skillsTeamwork skillsMotivational skillsCommunication skills