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Harveys Supermarkets · 1 day ago

Customer Service Mgr

Lakeland, FL

Full-time

Onsite

Mid, Senior Level

3+ years exp

Harveys Supermarkets is committed to fostering an inclusive environment and delivering exceptional customer service. The Customer Service Manager will oversee all front-end operations, ensuring compliance with service and safety standards while creating a positive shopping experience and developing team members for future leadership roles.

Food and BeverageHealth CareRetail

Responsibilities

Leads and empowers teams to deliver a great shopping experience for our customers in alignment with the company’s vision, goals, expectations, and policies while maintaining open communication channels for ideas, suggestions, and feedback

Assists in managing the fiscal budget, in-stock, inventory, shrink, expenses including labor and supply management and cash control with a high level of integrity, urgency and responsibility within the best interests of the organization

Participates actively as a coordinated, motivated management team

Responsible and accountable for the hiring and training execution in the store

Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA)

Performs other job-related duties as assigned

Qualification

Customer Service ManagementFiscal ManagementFood Safety CertificationSupervisory ExperienceBilingual EnglishBilingual SpanishInterpersonal SkillsMotivational SkillsCommunication SkillsIntegrityReliability