BioCatch · 2 weeks ago
Director, Engagement Management, NAM
New York, NY
Full-time
Hybrid
Director/Executive
$175K/yr - $195K/yr
10+ years expBioCatch is the leader in Behavioral Biometrics, leveraging machine learning to protect individuals online. As the Director of Engagement Management, you will lead a team to drive customer success and engagement, aligning operational objectives with business goals.
AnalyticsCyber SecurityFinTechFraud DetectionNetwork Security
Responsibilities
Manage and develop a team of engagement managers, providing coaching and mentoring to ensure team success
Provide strategic leadership, coaching, mentoring the team and fostering autonomy. Drive strategic planning and process improvement. Leading the region as part of the North American Leadership Team
Establish operational objectives linked to strategy and develop policies that affect immediate operations. Deliver compelling messages to various audiences
Support our customers through attending customer meetings and escalations as appropriate. Focusing on customer value creation, realization and growth
Identify opportunities for further product utilization and help the sales team realize them
Maintain a strict level of professionalism whenever representing BioCatch
Qualification
Required
5+ years of managing high performing teams in the Engagement Management, Customer Success or Account Management fields
10+ years of experience as a Project Manager, Engagement Manager, or Customer Success Manager, with at least 5 years of fraud/ cyber security/ AML experience
Proven ability to manage and develop teams, establish operational objectives, and influence strategic direction
Exhibit excellent communication both written and verbal, presentation, organizational, and customer-orientation skills
Ability to prioritize and delegate effectively with follow up
Support and influence customer direction
Ability to handle customer escalations effectively
Demonstrate strong analytical skills and a foundational understanding of web and mobile app development
Benefits
Sick, Maternity/ Paternity, and other paid leaves
401(k) plan with up to 4% company match
Healthcare programs tailored to your needs
Life insurance
Wellness programs, EAP, and personalized health advocacy
Fully remote and shared space work options across the US
Monthly reimbursements for home internet and cell phone
Company
BioCatch
BioCatch unlocks the power of behavior and deliver actionable insights to create a digital world where identity, trust, and ease co-exist.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$323.65MKey Investors
Sapphire VenturesPermiraBain Capital Tech Opportunities
2024-05-02Acquired
2023-11-20Secondary Market· $70M
2023-05-03Secondary Market· $40M
Leadership Team
Greg Stockett
Chief Financial Officer
Kevin Donovan
SVP of Emerging Solutions and Networks
Recent News
thesaasnews.com
2025-12-05
Blumberg Capital
2025-12-05
Crowdfund Insider
2025-12-04
Company data provided by crunchbase