Diamond Accelerator ยท 1 day ago
Practice Manager: Aesthetics & Wellness
Thousand Oaks, CA, USA
Full-time
Onsite
Mid, Senior Level
$75K/yr - $90K/yr
3+ years expDiamond Accelerator is expanding its Hera Beauty & Wellness med spa and seeks a results-driven Practice Manager to lead operations and team performance. The role involves managing a high-performing team, overseeing client relations, and driving financial and marketing initiatives to enhance business growth.
Marketing & Advertising
Responsibilities
Set the vision and direction for the clinic team, aligning priorities and fostering enthusiasm toward unified goals
Recruit, hire, train, and retain a high-performing and diverse team
Conduct 1:1 coaching, performance evaluations, and create Individual Development Plans
Manage staff schedules, optimize workflow, and ensure compliance with HIPAA and clinic protocols
Gather, track, and report key metrics and KPIs to monitor team performance
Oversee client experience to ensure a seamless, professional, and welcoming journey
Handle escalated client issues with tact, empathy, and professionalism
Implement referral programs and concierge fee offerings to grow client loyalty
Coordinate with billing teams and resolve any payment or billing issues
Monitor revenue performance, maximize collections, and implement cost-saving initiatives
Ensure efficient administrative operations, inventory management, and compliance
Develop and manage monthly promotional and social media calendars, including email newsletters, posts, and reels
Collaborate with providers and owners to create content, promote testimonials, and coordinate online reviews
Assist with influencer outreach, podcast bookings, and plan both virtual and live events
Identify and implement improvements to systems, policies, and procedures to increase efficiency and elevate the level of service
Support staff development, model a positive growth mindset, and inspire excellence throughout the clinic
Qualification
Required
HS Diploma/GED required
Proven experience managing, coaching, and developing teams
Strong knowledge of medical terminology, billing, insurance reimbursement, and financial management (including P&L oversight)
Excellent organizational, communication, and active listening skills
Ability to handle multiple tasks, adapt to unexpected challenges, and maintain a professional, positive demeanor
Leadership, accountability, and team motivation
Client-focused with exceptional problem-solving skills
High ethical standards, integrity, and professional judgment
Attention to detail, accuracy, and data-driven decision-making
Dependability, reliability, and punctuality
Preferred
3+ years in Medical Practice Management (Aesthetics, OBGYN, or Concierge Medicine preferred)
Bachelor's degree preferred (Management, Healthcare, or related field)
Experience in OBGYN or aesthetic practices is highly preferred
Familiarity with EMR systems, Microsoft Office, MacOS, and modern office technologies
Proven ability to coordinate marketing efforts (promotional calendars, live events, social media)
Benefits
50% company-sponsored Platinum Medical Plan
100% sponsored Dental & Vision
401(k)
Semi-annual team events
Company
Diamond Accelerator
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11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase