Conversation Designer II jobs in United States
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GM Financial · 14 hours ago

Conversation Designer II

positionArlington, TX
timeFull-time
remoteHybrid
seniorityMid Level
date3+ years exp

GM Financial is committed to AI-powered transformation and digital innovation. As a Conversation Designer, you will shape engaging experiences for AI-driven Chatbots and IVR systems, leading projects and collaborating with cross-functional teams to create user-centered designs.

Finance
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Own and continuously improve the overall chatbot/IVR design and user experience, using a variety of metrics and data-driven insights
Participate across all product phases: discovery, delivery, and iteration
Lead collaborative design reviews with the product team to ensure user-centric solutions
Delivers in a fast-paced, collaborative agile environment
Practices holistic experience design
Gathers a deep understanding of product business requirements, customer behavior, and technical limitations
Present and advocate for user-centered design and effectively articulate design decisions

Qualification

Conversation designNatural Language ProcessingAIChatbot strategyVoiceflowIBM WatsonGenesysUX writingAgile principlesCustomer service experienceBilingual (English & Spanish)Interpersonal skillsAdaptabilitySelf-motivated

Required

3-5 years of experience designing and writing natural dialog flows for AI, machine learning, or chatbot tools required
High School Diploma or equivalent required
Bachelor's Degree in related field or equivalent work experience required
Understanding and experience with design technologies and platforms such as Voiceflow, IBM Watson, Genesys, etc
Experience in AI, chatbot/IVR strategy, conversation design, and optimization
Knowledge of Natural Language Processing and Prompt Engineering
Familiar with Agile principles and able to work effectively with cross-functional teams
Exceptional UX writing for messaging and voice, with ability to adapt tone and style for conversational interfaces verses traditional marketing
Adaptability to accommodate constantly changing priorities
Self-motivated, positive attitude, quick to learn and a growth-oriented mindset
Strong interpersonal skills for effective collaboration and communicating technical requirements and solutions to a variety of audiences

Preferred

Certification in conversation design or UX design preferred
Contact center and/or customer service experience a plus
Bilingual a plus (English & Spanish)

Benefits

401K matching
Bonding leave for new parents (12 weeks, 100% paid)
Tuition assistance
Training
GM employee auto discount
Community service pay
Nine company holidays

Company

GM Financial

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GM Financial is the captive finance company and a wholly-owned subsidiary of General Motors Company.
dateFounded in 1992
location
Fort Worth, Texas, USA
people-size5001-10000 employees
web-link
https://www.gmfinancial.com/

H1B Sponsorship

GM Financial has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (91)
2023 (86)
2022 (81)
2021 (55)
2020 (50)

Funding

Current Stage
Late Stage
Total Funding
unknown
2010-09-29Acquired

Leadership Team

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Katie DeGraaf
Senior Vice President, OnStar Insurance, Product & Telematics
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Ross Reichardt
Chief of Staff; General Motors Insurance
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