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MobileOne LLC · 1 week ago

T-Mobile - Bilingual Spanish Manager In Training - Richmond

Richmond, CA

Full-time

Onsite

Entry, Mid Level

$21.90/hr - $49.98/hr

1+ years exp

MobileOne LLC is a retail company focused on providing wireless services, and they are seeking a Bilingual Spanish Manager In Training. The role involves managing store operations, training staff, and ensuring a positive customer experience while preparing for a future Retail Store Manager position.

Customer ServiceMobileRetailTelecommunications

Responsibilities

Responsibility for the overall productivity results in the store and delivering those results based on key performance indicators

Hiring and developing a team of effective Sales Associates

Training store associates in using store systems to support the Customer Experience, including the Point of Sale

Cultivating a positive environment, which supports MobileOne's values

Coaching Mobile Associates in building relationships with customers, understanding their needs. Support them in delivering a strong customer experience that will allow the customer to confidently recommend T-Mobile to their friends and family

Maintaining a clean and organized store environment at all times

Ensuring that visual merchandising is engaging to customers, while adhering to MobileOne/T-Mobile standards

Staying on top of rapidly evolving T-Mobile technology and ensuring that Mobile Associates are updated on new products and offerings, and know the sales techniques necessary to sell them

Ensuring that every need the customer has when coming into the store is met before they leave, right fitting the solution and making sure associates set them up for success through the customer on-boarding process

Utilizing tools and resources to grow internal talent to the next level. Build skills and successes through continued coaching and performance assessment conversations

Driving operational efficiencies to help minimize risk and protect the store's assets