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Indiana Farm Bureau Insurance · 2 days ago

Contact Center Representative

Indianapolis, Indiana, United States

Full-time

Hybrid

Entry Level

1+ years exp

Indiana Farm Bureau Insurance is looking for a Contact Center Representative to provide exceptional customer service. The role involves answering phone calls, processing insurance policies, and resolving customer inquiries.

Agriculture

Responsibilities

Answer incoming phone calls with professional verbal communication, speaking both clearly and distinctly

Provide exceptional customer service via verbal and written communication

Complete proper documentation on interactions including tasks that have been assigned to colleagues

Process changes and updates to existing life insurance policies

Receive and process first notice of loss claims and updates

Research, analysis, and engage in problem resolution to correct errors or discrepancies

Participate in training programs for current and new products and services, customer concerns, telephone etiquette, and other training as needed or required

Qualification

Customer service experienceVerbal communicationWritten communicationMicrosoft Office proficiencyAttention to detailProblem-solving abilitiesListening skillsMultitaskingPrioritizationProfessional relationships

Required

High school diploma or GED equivalent required

One year of customer service, call center, or insurance experience

Strong verbal, written, and listening communication skills for a customer-focused environment

Attention to detail, initiative, and problem-solving abilities

Ability to communicate clearly over the phone, actively listen, accurately restate customer needs, and document customer interactions while meeting performance standards and engaging in de-escalation as needed

Capable of multitasking and prioritizing departmental tasks

Ability to maintain professional relationships with internal and external customers for a positive experience

Proficient in Microsoft Office and familiar with company processing systems