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Integrity · 1 day ago

Customer Service Representative - Inbound and Outbound Health Insurance

Harrisburg, PA

Full-time

Onsite

New Grad, Entry Level

$18/hr - $20/hr

Ritter Insurance Marketing, an Integrity company, is an independent marketing organization that supports independent insurance agents in the senior health and life insurance market. The Customer Service Representative will handle various customer service interactions, including outbound call campaigns and responding to inbound calls and emails.

AdvertisingDigital MarketingInsuranceMarketing

Responsibilities

Performs outbound call campaigns

Provide call backs and follow up calls as needed

Updates RAMS system as needed

Respond to clients who contact RIM Call Center via inbound call, email or website

Transfers calls to licensed agents, as needed

Follows customer service protocols

Follow company policies and procedures

Follow call center workflows and desktop procedures

Maintain call center metrics as determined by management

Assumes responsibility for miscellaneous duties, as assigned

Qualification

Insurance knowledgeMedicare understandingCall center experienceComputer skillsCustomer service skills

Required

High School Diploma or equivalent

Basic understanding of insurance and agent relationship

Basic understanding of Medicare

Basic understanding of marketing and new business operations

Good computer and typing skills

Ability to operate related computer applications and other business equipment including email, copy machine, scanner, fax machine, and telephone

Preferred

Associates Degree

Call Center experienced

Basic Insurance Knowledge (Medicare)

Benefits

Medical/Dental/Vision Insurance

401(k) Retirement Plan

Paid Holidays

PTO

Community Service PTO

FSA/HSA

Life Insurance

Short-Term and Long-Term Disability

Company

Integrity

Integrity is a leader in providing holistic life, health and wealth planning and solutions designed to help Americans prepare for the good days ahead.

Founded in 2006