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Legrand, North America · 1 day ago

Customer Support Analyst

New London, CT

Full-time

Onsite

Mid Level

$45K/yr - $50K/yr

3+ years exp

Legrand, North America is seeking a Customer Support Analyst to join their Data, Power and Control Team in New London, CT. The role involves managing customer orders, ensuring effective execution from placement to delivery, and maintaining communication between customers and internal teams to resolve issues and optimize order fulfillment.

Electrical DistributionElectronicsManufacturing

Hiring Manager

Mazal Menasche, Esq., HR

Responsibilities

Validates and executes orders for quality data, including product files, customer data, pricing discrepancies, order date alignment and shipment method based on customer’s direction

Provides direct interface between customers and internal team members. Establishes and maintains a positive relationship in problem resolution. Empowered to work independently with Regional Sales Manager, sales representatives and customers to identify possible improvements to help leverage the Company's capabilities. Interacts with customers to make recommendations to ensure the completeness and accuracy of orders in order to meet the customers’ needs

Conducts ongoing reviews with sales and rep agency groups on upcoming projects, critical stock issues and partial shipment information on sales orders. Collaborates with the quotation team to ensure customer expectations are met

Manages SAP reports to identify incomplete sales orders, required data maintenance, on-time delivery, manage EDI errors, etc

Assists with managing customer order/line fill and on-time delivery with the goal to maximize order fill while ensuring on-time delivery to the customer. Leads or participates in identifying key drivers which hinder the Company from achieving order and line fill goal of 90%

Communicates and coordinates with warehouses and OEM suppliers on orders outside the normal policy or normal production, capability etc., to enable the Company a better opportunity to service the customer

Evaluates trade-off of time, cost and service to satisfy both the Company and its customers

Manages the order-to-delivery flow for key customers / project orders

Resolves conflicts/issues in shipping and delivering orders on time as requested by the customer

Performs other similar and related duties as required

Qualification

SAPCustomer ServiceSalesforceProblem ResolutionComputer SkillsProject ManagementCommunication SkillsTeam Collaboration

Required

B.S. degree in Logistics or Business or equivalent work experience

3+ years of relevant Customer Service or Sales experience

Excellent skills in project management, demonstrated ability to make timely and effective decision, handle multiple priorities and effectively delegate responsibilities to ensure high quality service is delivered on time and within budget

Independent judgment is required to plan, prioritize, organize and accomplish a diversified work load and effectively manage the requirements of multiple customers concurrently

Must have demonstrated exceptional customer service skills and a strong customer orientation

Strong computer skills, proficient with word processing, spreadsheet and presentation software, e-mail and meeting management software as well as business specific software supporting business applications

Ability to use internet and web based resources efficiently and effectively

Must be highly collaborative and able to work in a team based environment

Demonstrated problem analysis and problem resolution at both a strategic and functional level

Must have excellent verbal and written communications skills and be able to communicate effectively across all levels of the organization

Must be an effective listener, able to maintain focus extract necessary information and validate understanding of the information

Able to create effective reports, presentations and business correspondence