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Crane Worldwide Logistics · 1 day ago

Sr. Business Systems Analyst

Houston, Texas, United States

Full-time

Onsite

Senior Level

5+ years exp

Crane Worldwide Logistics is a leader in logistics, and they are seeking a Sr. Business Systems Analyst to provide technical support for applications, particularly Warehouse Management Systems. The role involves ensuring system integrity, troubleshooting, and optimizing existing software applications while collaborating with various departments to enhance operational efficiency.

Freight ServiceLogisticsSupply Chain ManagementTransportation

Responsibilities

Serves as primary technical support for applications, such as Warehouse Management Systems (WMS)

Serves as expert on warehouse management system (WMS) logic and functionality

Ensures system integrity, including setup and control processes

Supports troubleshooting, maintenance, and optimization of existing software applications

Interfaces with Operations staff to review issues or changes. Provides regular communication to Operations and internal departments regarding operational issues, process flows, customer requirements, etc. Includes analysis, insight, and recommendations

Coordinates with other departments to resolve site technical issues impacting application use. Ensures issues are being addressed and resolved in a timely manner

Investigates and recommends new technologies and information systems appropriate for the company, where applicable

Work with system providers or other departments to obtain costs for system enhancements

Identifies application improvement opportunities. Designs, develops, tests, and implements changes or fixes for improving service levels, reducing costs, and providing operational enhancements

Assists in developing standardized and ad hoc site, management, and/or customer reporting. Analyzes discrepancies and implements changes or fixes

Conducts feasibility analyses on application solutions, processes, and equipment

Monitors system performance. Performs maintenance and backups as needed

Supports customer facing integration and implementation projects

Manages action items between Crane and systems vendors

Participates in sales calls and future opportunities in the Contract Logistics pipeline

Creates and maintains processes and procedures which are rolled out to local, regional, and global accounts as they relate to systems

Creates and maintains application support documentation

Continued learning of application capabilities, configurations, limitations, etc

Continued learning of industry trends, client requirements, other applications available to support operations, etc

Assists in billing activities related to systems being supported

Manages a team of resources in support of the Warehouse Management Systems (WMS) or other applications, where applicable

Other duties as assigned

Qualification

Warehouse Management SystemsAnalytical techniquesMicrosoft ExcelProcess documentationLogistics optimizationProblem-solvingCommunication skillsTeam collaboration

Required

Bachelors Degree in Business Administration or related field required

Minimum 5 years related experience

Strong problem-solving and analytical ability

Strong verbal and written communication skills

Knowledgeable of warehouse operations and freight/logistics optimization

Excellent planning, time management, collaboration, decision making, organization, and presentation skills

Ability to develop and document processes and procedures

Proficient in the use of analytical techniques such as statistical probability distribution, correlation, data sampling and relating sets of numbers

Ability to work well in a team environment, collaborate with internal and external resources, respond to questions from senior management, and manage through conflict with a positive, flexible attitude and professionalism

Strong knowledge of Microsoft office, especially Excel

Job may require extended sitting or standing, use of standard office equipment

Job requires the ability to use vision, adjust focus and work on a standard computer screen

Use of audio-visual equipment is required

Professional certification may be required in some cases