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USAA · 2 days ago

Strategic Account Relationship Manager (Mid-level)

Phoenix Campus (Main)

Full-time

Onsite

Mid Level

$77K/yr - $147K/yr

4+ years exp

USAA is dedicated to empowering its members to achieve financial security through exceptional service and products. The Strategic Account Relationship Manager will oversee third-party vendors involved in property claims, manage contracts, and ensure effective vendor relationships to support the resolution of property claims.

BankingFinancial ServicesInsuranceVenture Capital

No H1B

Responsibilities

Overseeing third-party vendors who provide services for property claims. This encompasses identifying, selecting, onboarding, and monitoring these vendors

Managing a portfolio of contracts with these vendors. This involves ensuring contracts are clear, legally sound, and outline the scope of work, timelines, liabilities, and insurance requirements

Understanding the lifecycle of property claims and how third-party vendors contribute to their resolution

Ensuring that vendors have appropriate insurance coverage (e.g., General Liability, Workers' Compensation) and are compliant with legal and safety standards to mitigate risks for the organization. This includes verifying Certificates of Insurance (COIs) and ensuring the organization is listed as an additional insured where necessary

Building and maintaining strong relationships with vendors to ensure efficient and effective service delivery

Handling a collection of contracts and associated vendor relationships, likely requiring organizational skills and attention to detail

Manage supplier relationships with external partners and internal business team members

Monitor strategic account partner satisfaction, understands, and applies data-driven insights to influence strategies to drive the achievement of business goals

Assist senior or lead with timely and appropriate resolution of escalations from supplier relationships

Partner with team to work with research, analytics, finance, and staff area leaders to identify, influence and lead cross departmental improvement efforts

Find opportunities to document and facilitate improvements to processes. In partnership with senior and leads, participate in periodic meetings with senior personnel and partners to cultivate relationships and uncover opportunities to develop operational efficiencies of products

Ensure risks associated with business activities are effectively identified, measured, and controlled in accordance with risk and compliance policies and procedures

Qualification

Supplier Relationship ManagementContract ManagementProperty Claims KnowledgeData AnalysisBusiness AcumenNegotiation SkillsProject ManagementRelationship ManagementIssue ResolutionWritten Communication

Required

Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

Minimum 4 years' experience in supplier relationship management, to include supplier governance, procurement, and/or supply chain management experience

Proficient knowledge and experience with applicable industry and products for the assigned functional area

Basic Data Analysis skills

Strong relationship management skills and demonstrated ability to influence decisions at leadership levels

Strong issue resolution and follow-up skills

Demonstrated experience communicating with Senior leaders and strong interpersonal skills

Strong written communication skills

Proficient knowledge of project management and prioritization skills

Proficient level of business acumen in the areas of the business operations, industry practices, regulatory requirements, and emerging trends required

Travel may be required

Preferred

Property Claims Knowledge: Deep understanding of property insurance policies, coverage, endorsements, and exclusions. This includes knowledge of different perils (fire, water, wind, hail, etc.) and how they impact property

Communication & Relationship Management: This encompasses clear, transparent, and honest communication, active listening, building trust, and fostering mutual respect. It includes understanding non-verbal cues, knowing when to listen, and using persuasive language to inspire collaboration

Negotiation Skills: The ability to effectively negotiate contracts, terms, pricing, and service levels is crucial

Performance Monitoring & Management: This involves setting clear, measurable performance benchmarks (KPIs) and regularly reviewing vendor performance against these standards. It includes providing constructive feedback, identifying underperformance early, and driving continuous improvement