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Warby Parker · 1 day ago

Licensed Optical Keyholder - Forum Peachtree Corners

Peachtree Corners, GA

Full-time

Onsite

Mid, Senior Level

2+ years exp

Warby Parker is a company dedicated to providing exceptional vision care and eyewear solutions. They are seeking a Licensed Optical Supervisor to lead their optical team, ensuring high standards of service and operational excellence while creating memorable customer experiences.

E-CommerceFashionRetail

Responsibilities

Work directly with customers to help meet all of their eyewear needs

Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy

Check that our finished eyewear meets our optical standards, as well as customer requirements and requests

Use your expertise to explain prescription terminology and product offerings to customers

Set your store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standards

Drive the store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions

Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify what great service looks like

Help maintain general store systems, inventory databases, and business operations

Foster and support a productive, positive employee culture in your store

Qualification

Licensed dispensing opticianOptical expertiseCustomer serviceLeadership skillsEffective communicationTeam playerAdaptability

Required

A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) with 2+ years of experience, including supervisor responsibilities

Passionate about the eyewear and retail industries

A clear, effective, and professional communicator—you can break down technical terms for customers to easily understand

Dedicated to going above-and-beyond to make customers (and your teammates!) happy

An energetic, positive team player who's able to adapt in a fast-paced, ever-changing work environment

Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)