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JAS Worldwide · 2 days ago

Customer Service Manager

Minneapolis

Full-time

Onsite

Senior Level

$70K/yr - $800K/yr

7+ years exp

JAS Worldwide is an international supply chain services company that specializes in freight forwarding and logistics solutions. They are seeking an Operational Customer Service Manager to oversee operational excellence across accounts and branch operations, ensuring compliance with regulations while managing service delivery and performance metrics.

AutomotiveLogistics

H1B Sponsor Likely

Responsibilities

Provide hands‑on leadership and oversight of day‑to‑day operational execution for assigned accounts, including air and ocean import/export shipments, warehousing coordination, and customs brokerage activities

Ensure all operational activities comply with company procedures, customer SOPs, and applicable governmental and regulatory requirements

Manage operational performance against established KPIs by utilizing operational and financial dashboards; identify trends, gaps, and corrective actions as needed

Maintain awareness of key import and export lanes, routing strategies, and operational requirements to support service continuity and cost efficiency

Create, maintain, and enforce Standard Operating Procedures (SOPs) in collaboration with Operations, Sales, Finance, and other internal stakeholders

Monitor account operational and financial performance, including rates, margins, yields, and billing accuracy

Partner with Finance to monitor invoicing and collections, and proactively address past due balances impacting account performance

Act as the primary escalation point for service issues; assign corrective actions, drive resolution, and validate effectiveness to prevent recurrence

Deliver customer‑facing performance reviews, including quarterly business reviews where applicable

Work cross‑functionally with Sales, Operations, and Support teams to ensure service delivery aligns with revenue targets and customer growth objectives

Support implementation of new services, customers, or operational enhancements across origins and destinations

Identify operational efficiencies, cost reduction opportunities, and service improvements; drive implementation in collaboration with internal teams

Maintain and grow strong relationships with customers, carriers, and internal partners to support long‑term account stability and expansion

When required, travel within the region to customer sites and branch locations to review procedures, service execution, and operational compliance

Provide day‑to‑day operational guidance and leadership to operational and/or customer service staff, either directly or indirectly

Support workflow management initiatives and productivity monitoring using available dashboards and reporting tools

Promote ongoing training and ensure staff remain current on operational processes and systems

Qualification

Freight Forwarding operationsCustoms BrokerageAir/Ocean imports/exportsCargoWise (C1)Organizational skillsMicrosoft Office SuiteMultitaskingWritten communicationVerbal communicationDetail orientedSelf-motivated

Required

7+ years of Freight Forwarding operations experience, handling air/ocean product, and customs brokerage

5+ years of prior supervisory/managerial experience

Highly motivated leader who is adept at working in a competitive, challenging and fast-paced work environment

Must have advanced proficiency language (written and speaking)

5+ years of Freight Forwarding operations experience

3+ years of prior supervisory/managerial experience

Must have a firm working knowledge/experience handing air/ocean imports and exports

Excellent organizational skills

Excellent written and verbal skills

Strong computer skills including Microsoft Office Suite

Detail oriented, able to multitask and meet deadlines

Self-motivated, able to work in a team and independently

Preferred

Bachelor's degree preferred

CargoWise (C1) experience is a plus

Customs Brokerage experience is a plus

Company

JAS Worldwide

JAS Worldwide is a frieght forwarder and logistic provider.

Founded in 1978

Atlanta, Georgia, USA

5001-10000 employees

http://www.jas.com

H1B Sponsorship

JAS Worldwide has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (1)

2021 (1)