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Wheaton Park District · 1 day ago

Customer Service Attendant - Part-Time

Wheaton, IL

Full-time, Part-time

Onsite

New Grad, Entry Level

$15/hr - $17/hr

0+ years exp

Wheaton Park District is seeking a Customer Service Attendant to assist in the orderly operation of the Community Center front desk. The role involves utilizing clerical and receptionist skills while providing excellent customer service to the public and co-workers.

CommunitiesNon ProfitParksRecreation

Responsibilities

Perform all Rec-Trac software related duties utilizing activity, pass, POS, and facility modules

Process registrations; including answering inquiries, customer transfers, handling paperwork and collecting of fees as required

Monitor and follow up with all online e-mail questions

Demonstrate acquired knowledge of Wheaton Park District facilities, parks, and programs

Direct patrons to specific Community Center locations

General clerical work that may include typing and word processing

Open office and secure office upon closing

Accurately file documents and reports

Utilize OneNote to stay informed of changes and updates by reading every shift

Follow the Wheaton Park District policies, procedures, and guidelines

Provide a high quality of customer service in a professional manner to the internal customer that will facilitate team building and exceptional customer service to the external customer

Proactively support the V.A.L.U.E.S. (integrity, fun, commitment, adaptability and growth, kindness, and service) on a daily basis

Maintain good safety awareness and follow all safety guidelines and procedures

Qualification

Clerical skillsCustomer serviceComputer skillsProblem solvingMulti-taskingAnalytical skillsCPR/AED certificationInterpersonal skillsOrganizational skillsWritten communicationVerbal communication