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Dayton Freight Lines, Inc. · 1 day ago

Corporate Customer Service Representative (Full-Time)

Dayton, OH

Full-time

Onsite

New Grad, Entry Level

Dayton Freight Lines, Inc. is a stable and growing organization looking for a Corporate Customer Service Representative. This role involves assisting internal and external customers with inquiries related to freight services, ensuring efficient communication and support within a team setting.

LogisticsTransportation

Responsibilities

Assist callers in a timely manner

Handle customer admin from a variety of resources including calls, service center questions, faxes, and queue email requests

Promptly reply to messages in the group voicemails

Provide break, lunch and vacation support for the Reception position

Work in a team setting to efficiently and effectively answer group calls and emails

Provide feedback on potential process improvements or recommendations to improve or streamline customer requests

Accurately, professionally and efficiently address a wide variety of customer requests that include but are not limited to the following:

Tracing shipments, ETA’s, delivery notifications

Schedule pickups

Image Documents

Website Questions

Guaranteed service questions/assistance

Freight bill questions and corrections

Maintain a friendly, efficient, and professional working relationship with all customers and employees

Work with and support all aspects of our partnership business

Follow Company procedures at all times

Publicly support the mission, vision, and values of Dayton Freight Lines

Support the Customer Service Department, Quality Department, and Customer Relations Supervisor as needed

Handle other daily admin requirements as assigned

Qualification

Microsoft Office ProgramsCustomer service skillsExceptional communicationKeyboarding skillsHigh volume phone handlingAttention to detailFast paced environment