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Transcarent · 1 day ago

Outreach Specialist I

United States

Full-time

Remote

Entry Level

$21.50/hr - $21.50/hr

2+ years exp

Transcarent is a company focused on creating a personalized health and care experience. As an Outreach Specialist I, you will engage with members to educate them about Transcarent services and help them enroll in programs, ensuring a high-quality member experience.

Health CarePersonal HealthSoftware

Responsibilities

Manage 100+ outbound and inbound calls to and from our members in a timely manner

Deliver effective and enthusiastic communication to encourage and motivate potential members to utilize 2nd.MD’s services and be proactive about their health

Collect pertinent history from our members and triage to the appropriate nurse

Collaborate effectively with an integrated care team to support care coordination for our members

Provide concierge level service with every member we connect with and establish a successful rapport to instill trust in our team

Proactively communicate the benefits and the value of our service with every member contact

Collect and maintain accurate notes in our system

Manage an active inventory of requests with timely follow-up

Meet personal/team qualitative and quantitative targets

Qualification

Inside sales experienceCold callingTechnology navigationCall center experienceOrganizationQuality focusProfessionalismProductivityCustomer service skillsData entry managementCommunication skillsTeamwork skillsTime managementAttention to detailDocumentation skillsCritical thinkingInterpersonal skillsAdaptability