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BNY · 1 day ago

Senior Vice President, Client Operations Manager

Pittsburgh, PA

Full-time

Onsite

Mid, Senior Level

7+ years exp

BNY is a leading global financial services company influencing nearly 20% of the world’s investible assets. They are seeking a Senior Vice President for their Client Services team to manage client service teams, improve service experience, and resolve complex client issues.

Financial Services

Responsibilities

Manage multiple client service teams responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis

Maintain familiarity with industry best practices and seek opportunities to implement as appropriate, setting policies and procedures for teams managed

Contribute to the development of strategic initiatives designed to improve the overall client service experience and enhance team productivity and quality

Resolve highly complex or non-routine issues or inquiries from senior-level or key individuals at clients, maintaining relationships with business leaders to report client trends and needs

Qualification

Client services managementOperational experienceTeam leadershipStrategic initiatives developmentRecruitmentStaff developmentBachelor's degreeMBA preferredManagement experience