Rowan · 1 day ago
Retail Store Associate
Short Hills, NJ
Part-time
Onsite
New Grad, Entry Level
$15/hr - $19/hrRowan is seeking an enthusiastic Studio Sales Associate to join their team at the Mall at Short Hills. The role involves creating an exceptional piercing and shopping experience for customers, assisting with ear piercings, and promoting Rowan's products.
RetailShopping
Responsibilities
Warmly greet, and welcome, customers helping create a celebratory environment
Check customers in or help them book an appointment leveraging POS, technology and software systems
Help customers choose and style their piercing and hypoallergenic non-piercing jewelry
Professionally answer customer questions about piercing procedures, aftercare, and product details whether on the selling floor or answering phone inquiries
Promote and upsell Rowan’s products, including non-piercing jewelry, aftercare kits, and other related items
Maintain up-to-date knowledge of Rowan’s product offerings, including materials, styles, and care instructions
Meet or exceed individual sales targets and performance metrics, by effectively communicating the value of Rowan’s services and products to customers and converting piercing customers into non-piercing jewelry customers
Help keep the studio clean, organized, and stocked with all necessary supplies, including jewelry, piercing and cleaning products
Follow all health and safety regulations, particularly in areas related to piercing procedures and hygiene
Assist managers to receive, restock, price, display, clean, and maintain inventory through day-to-day upkeep of visual displays
Work closely with Studio Managers and Studio Nurse Piercers to provide seamless service to customers
Participate in team meetings and training sessions to continuously improve skills and product knowledge
Support the team in achieving studio-wide goals and maintaining a positive work environment
Process transactions accurately, including sales, returns, and exchanges
Assist with inventory management by conducting regular stock checks and replenishing displays as needed
Maintain accurate customer records, including consent and waiver forms and aftercare instructions
Qualification
Required
Retail or service industry experience is a plus
You must be able to work weekends, nights and holidays
An independent thinker with a can do attitude
You love jewelry and helping customers choose their earrings!
You pride yourself on delivering exceptional customer service
You thrive in a busy environment and know how to keep busy when it's quieter
You enjoy spending time with people
You are nice, friendly, outgoing, and easy to get along with
You like being part of a team
You are flexible and willing to lend a helping hand
Strong communication skills
Strong basic math skills
The role involves tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist
The ability to lift up to 25 pounds is required
Standing for a full 8-hour shift is a regular part of this role
Benefits
401k and Roth IRA Plans.
Generous employee discounts on our amazing products and services!
Employee Assistance Program (EAP) Resources.
Team Member Referral Bonus plan for Studio positions.
Company
Rowan
Rowan is an ear piercing and jewelry brand for everyone. We believe in “Piercing for All”.
Founded in 2019
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$24MKey Investors
VMG Partners
2021-10-27Series B· $20M
2019-07-24Seed· $4M
Leadership Team
Louisa Schneider
Chief Executive Officer and Founder
Greg Beebe
CFO & COO
Recent News
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