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PrimeFlight Aviation Services · 1 day ago

Part-Time Customer Service Agent - PNS Airport

Pensacola, Florida, United States

Full-time, Part-time

Onsite

Entry Level

$15/hr - $15/hr

1+ years exp

PrimeFlight Aviation Services is a leading provider of commercial services within the aviation industry. They are seeking a Part-Time Customer Service Agent to provide exceptional passenger support, assist with inquiries, check-in, and boarding, while ensuring compliance with regulations and delivering a positive travel experience.

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Responsibilities

Greet and assist passengers at the airport with check-in, boarding, and general inquiries

Effectively resolve customer issues and complaints in a professional and timely manner

Ensure compliance with all airline and airport regulations and procedures

Provide accurate information on flight schedules, gate assignments, and airport services

Coordinate with ground staff and crew to ensure a smooth passenger experience

Exemplify PrimeFlight customer service and safety standards

Perform any additional duties as assigned by management

Qualification

Customer service experienceElectronic device proficiencyRegulatory complianceEffective communicationFlexibility in shifts

Required

18 years of age or older

Eligible to work in the United States

Communicate effectively in English (reading, writing, speaking)

One year of customer service experience

Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices

Effectively communicate with colleagues and clients, both in-person and through electronic means

Pass a background check and drug screen

Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

Ability to lift up to 70 pounds

Prolonged standing and walking in an indoor/outdoor environment as applicable

Must be able to reach with arms and grasp with hands

Must be able to push, pull

Must be able to crawl and crouch, at times, in confined tight spaces

Must be able to bend, stretch, squat, kneel

Exposure to moderate and at times high noise levels

Be able to hear and respond to the spoken voice and to audible alarms

Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers

Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)