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Shelter House, Inc · 1 day ago

Supportive Housing Program Manager

Fairfax, Virginia, United States

Full-time

Hybrid

Mid, Senior Level

Shelter House, Inc is a reputable organization committed to preventing and ending homelessness and domestic violence. The Supportive Housing Program Manager provides specialized housing services, supervises the case management team, and ensures compliance with housing operations and inspections.

Information ServicesNon Profit

Responsibilities

Ensure Compliance in all Supportive Housing Operations for all units: 60%

Conduct monthly inspections in accordance with HUD Housing Quality Standards and local health and hygiene codes for all RISE units (with all contracted providers) and Kate’s Place units with HOME requirements and standards also considered Complete annual inspections of Shelter House HOME and HUD funded units and maintain certification to complete them following HUD standards

Maintain a directory of the Property information including unit address, size, rent amount, contact info for all landlords / property management companies, etc

Report RISE and Kate’s maintenance and other lease related issues to landlord and/or Shelter House management; follow-up as needed to ensure the issues are addressed

Conduct move-in, move-out, and 'pre-lease renewal' inspections and document the process; ensure utilities are transferred correctly

Coordinate repairs and develop relationships with vendors; get estimates for the cost of repairs, following our internal processes for vetting vendors

Ensure units are turned over in the required timeframe (30 days for HUD units)

Follow up with case managers on items that failed during inspections to address behavioral issues and facilitate resolutions using trauma informed and de-escalation approaches

Regularly review and adhere to HUD Policy related to housing inspections, environmental reviews, income and rental calculations, fair market rate and income limits as well as HOME Policy income and rent limits

Calculate the rental payments if necessary, according to HUD standards for each program participant and track the receipt of payments. Notify case managers and clients of compliance issues. Collect rent payments

Issue pay or quit notices as directed for non-payment of program fees and in accordance with program policy

Assist the Director in assuring that available funding sources are spent, tracked, and that required documentation is completed and filed

Disseminate information for clients related to tenant rights and responsibilities, housing discrimination, communicating with landlords, basic unit maintenance, lease compliance, and housing search and location techniques

Establish ongoing relationships with clients and vendors for unit repairs and maintenance

Maintain documentation of training, housing contacts, client contacts, and other pertinent information in accordance with agency and best standard of practice

Supervise Supportive Housing Case Managers: 40%

Provide coaching and development support to Case Management staff as needed and during regularly scheduled one on one meetings; Ensure staff’s calendar is accurate and up to date, and review and sign off on staff timesheets and leave requests

Meet Case Managers for weekly Supervision

Provide Training and support for Crisis interventions, de-escalations using trauma informed approach

Review documentation completed by Case Management staff to ensure it is in accordance with agency best practices

Conduct quarterly file audits for both housing and client service files

Review grievances and provide support around problem solving and resolution using Trauma approach

Participate in and facilitate staff meeting and staff trainings as directed by supervisor

Serve in an on-call capacity as needed for emergency situations

Proficiently utilize Microsoft Suite applications (email, calendar, drive, documents, etc) as a part of day-to-day work requirements

Safely utilize Shelter House owned vehicles to drive clients to various locations

Ensure compliance with all agency policies

Exemplify the Shelter House core values; Inclusivity, Collaboration, Accountability, Respect and Empowerment

Other duties as assigned

Qualification

HUD standardsCase managementCrisis interventionMicrosoft SuiteTrauma-informed approachSupervisory skillsOrganizational skillsAttention to detailCommunication skills