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NBCUniversal · 1 day ago

Sr. Site Reliability Engineer

Universal City, CA

Full-time

Hybrid

Senior Level

$130K/yr - $160K/yr

NBCUniversal is one of the world's leading media and entertainment companies. The Sr. Site Reliability Engineer will be responsible for managing and improving various Unified Communications platforms, ensuring system stability, and providing technical support for UC projects.

BroadcastingMedia and EntertainmentNews

H1B Sponsor Likely

Responsibilities

Manage and improve on-premises telecom systems including Cisco Unified Communications Manager, Unity Connection, Emergency Responder, Customer Voice Portal, Telepresence Video Communication Server, CUBE, and Ribbon SBC platforms

Support and optimize cloud telecom systems like Cisco Webex, MS Teams, and Zoom

Plan, design, and implement IVR scripts across Cisco Unity Connection, MS Teams, and Amazon Connect

Deploy, operate, support, and maintain Contact Centre environments (Amazon Connect, MS Teams, Zoom)

Integrate and test new UC technologies with enterprise applications

Install, maintain, and monitor VOIP equipment, troubleshoot issues, and ensure stability of the voice network

Handle service tickets, provide root-cause analysis, prepare outage reports, and resolve issues at all levels

Collaborate with cross-functional teams to complete tasks efficiently

Oversee vendor management

Qualification

Cisco Unified CommunicationsMicrosoft TeamsAWS Contact CenterVoIP trunkingLAN/WAN networkingCisco PBX infrastructureVirtualization technologiesTroubleshootingProject management

Required

Comprehensive understanding of LAN/WAN networking fundamentals in relation to voice systems

Advanced proficiency in troubleshooting voice networks, including Quality of Service (QoS), dial plans, and call routing

Extensive experience with Cisco PBX infrastructure, encompassing configuration, troubleshooting, and change management

In-depth knowledge and hands-on experience with Microsoft Teams Admin Portal and Webex Control Hub

Expertise in hosted voice solutions and VoIP trunking, with practical exposure to Session Border Controllers such as Cisco CUBE and Ribbon Core/Edge SBC

Familiarity with virtualization technologies and practical experience working with UCS servers, VMware, and vCenter

Understanding of Amazon Connect Contact Center programming and operational functionality

Demonstrated ability to implement and monitor project progress

Benefits

Medical, dental and vision insurance

401(k)

Paid leave

Tuition reimbursement

A variety of other discounts and perks

Company

NBCUniversal

Glassdoor4.0

NBCUniversal is a media company that provides entertainment and news development, production, distribution, and marketing services. It is a sub-organization of Comcast.

Founded in 1912

New York, New York, USA

10001+ employees

https://www.nbcuniversal.com/

H1B Sponsorship

NBCUniversal has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)