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Scouting America · 1 day ago

Customer Care Specialist

Islamorada, FL

Full-time

Onsite

Mid, Senior Level

4+ years exp

Scouting America is seeking a highly skilled Customer Care Specialist to provide in-depth analysis of customer, product, and operational issues. This role focuses on ensuring exceptional service through efficient order processing and coordination with internal teams, while also serving as an escalation point for complex issues.

CharityNon ProfitOutdoorsRecreation

Responsibilities

Serves as an escalation point for issues of the highest complexity; resolves conflicts involving scheduling, resources, or technical problems

Provides analysis and audits on operational processes, call volume, scheduling, and staffing. Administers system modifications. Identifies areas for improvement and recommends process or system changes to management. Oversees or leads projects

Provides workflow coordination, scheduling, and training to the customer service staff

Performs other job-related duties as assigned

Qualification

Customer service expertiseConflict resolutionProblem-solvingData analysisEmpathyTeamworkCommunication skillsCritical thinkingActive listening

Required

Minimum of four (4) years of experience in customer service, ideally involving complex issue resolution and process improvement

Must pass a criminal history background check

Knowledge of: Customer service best practices; relevant computer systems and applications; typical operational processes and procedures for addressing customer needs

Skill in: Conflict resolution and de-escalation; problem-solving and critical thinking; active listening and empathy; communication, both written and verbal; teamwork and collaboration

Ability to: Work independently and as part of a team; manage multiple tasks and prioritize effectively; analyze data and identify trends; recommend and implement process improvements and enhancements; empathize with the needs of customers and offer appropriate solutions or options

Preferred

Bachelor's Degree in Business Administration or a related field from an accredited college or university is preferred

Company

Scouting America

Glassdoor3.3

Scouting America (formerly Boy Scouts of America) is one of the largest Scouting organizations in the United States of America and one of the largest youth organizations in the United States, with more than 2.4 million youth participants and nearly one million adult volunteers.

Founded in 1910

Irving, Texas, USA

1001-5000 employees