Airbnb · 3 days ago
Senior Software Engineer, Community Support Engineering
United States
Full-time
Remote
Senior Level
$195K/yr - $220K/yr
6+ years expAirbnb is a global platform that connects hosts and guests, and they are seeking a Senior Software Engineer for their Community Support Engineering team. This role involves building solutions to enhance the agent experience and improve support operations, making a significant impact on the quality of service provided to users.
HospitalityMarketplaceMobile AppsPropTechTravelTravel Accommodations
Responsibilities
Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build novel products and features
Drive, lead, and contribute to the full development cycle: technical design, development, test automation, experimentation, analysis, and launch. You’ll be reviewing code and design docs, giving feedback on product specs and mocks
Build efficient and reusable backend components, with high quality, while making sure to maintain performance and scalable systems
Practice Full-Stack development, including frontend web, contributing to UI used by thousands of agents all day
Work closely with Machine Learning and Generative AI Engineers to greatly improve Community Support systems
Provide critical input on team roadmap and technical direction
Qualification
Required
6+ years industry experience
Bachelor's and/or Master's degree, preferably in CS, or equivalent experience
Proficiency in one or more back-end server languages (Java/Kotlin/C++)
Experience building AI-driven features: Both classical supervised machine learning, and Generative AI
Experience in building and scaling high-quality and high-traffic products (or systems)
Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations
Ability to evaluate technical approaches and design product solutions to solve real-world problems
Mentorship to junior developers
Benefits
Bonus
Equity
Benefits
Employee Travel Credits
Company
Airbnb
Airbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the Internet.
5001-10000 employees
H1B Sponsorship
Airbnb has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (234)
2024 (176)
2023 (160)
2022 (270)
2021 (250)
2020 (274)
Funding
Current Stage
Public CompanyTotal Funding
$6.44BKey Investors
VERSO CapitalJP Morgan ChaseFirstMark
2020-12-10IPO
2020-04-14Debt Financing· $1B
2020-04-06Private Equity· $1B
Leadership Team
Brian Chesky
Co-founder & CEO
Nathan Blecharczyk
Co-founder / Chief Strategy Officer
Recent News
2026-01-09
2026-01-07
Company data provided by crunchbase