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EquipmentShare · 1 day ago

Service Writer

Miami, FL

Full-time

Onsite

Mid Level

3+ years exp

EquipmentShare is on a mission to transform the construction industry through innovative technology and real-time support. The Service Writer will be responsible for scheduling rentals and ensuring customer satisfaction by managing customer relationships and inquiries.

ConstructionFleet ManagementSaaSService IndustrySoftware

Comp. & Benefits

Responsibilities

Write customer damage work orders, order parts and bill work orders

Assist the service manager to manage customer damage and internal work orders

Respond to inbound leads and guide customers through the EquipmentShare rental process

Expand our existing customer base by building relationships with contractors and construction company principals. Educate our customers about the numerous ways EquipmentShare can help save them money, make more money, and operate more efficiently

Maintain and nurture existing customer relationships to ensure our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare. Keep them up-to-date about new or additional ways in which EquipmentShare can help improve their business

Promptly respond to and resolve customer inquiries, requests, complaints or other communications

Develop new sales strategies and techniques to increase our market share and improve our customer experience

Qualification

Sales experienceCustomer relationship managementProblem-solving skillsInterpersonal skillsListening skillsAdaptability

Required

You're a great listener and care about solving your customer's problems

You're energized by building, nurturing and maintaining relationships with customers throughout every step of the rental process

You have strong interpersonal and problem-solving skills

You can adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services

3–4 years of sales experience (equipment sales experience is a plus)

High School diploma or equivalent

This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities

Benefits

Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply

Competitive compensation

Full medical, dental, and vision coverage for full-time employees

Generous PTO + paid holidays

401(k) + company match

Tool and boot reimbursements (role dependent)

Gym membership stipend + wellness programs (earn PTO and prizes!)

Company events, food truck nights, and monthly team dinners

16 hours of paid volunteer time per year — give back to the community you call home

Career advancement, leadership training, and professional development opportunities