Universal Music Group · 6 days ago
Technology User Enablement Specialist
Nashville, TN
Full-time
Hybrid
Mid Level
$88K/yr - $105K/yr
4+ years expUniversal Music Group (UMG) is the world’s leading music company committed to artistry, innovation, and entrepreneurship. The Technology User Enablement Specialist empowers employees to confidently use technology in their daily work by designing training sessions and fostering user communities around key technology platforms.
Audio Recording and ProductionMedia and EntertainmentMusicPublishing
Responsibilities
Champion a user-first mindset, ensuring that people feel confident and supported when adopting new tools
Design and deliver engaging training sessions, workshops, and learning experiences that promote confident use of enterprise tools
Foster vibrant user communities around key technology platforms by sharing best practices, success stories, and “quick wins.”
Develop accessible user resources, such as guides, videos, and knowledge articles, that make technology simple and intuitive for all employees
Contribute to a culture of shared learning by making knowledge resources easy to access and use across regions and business units
Act as a point of contact for user enablement questions, helping employees overcome challenges and discover better ways to leverage technology
Collaborate to plan and execute adoption strategies for new technologies, ensuring smooth transitions and strong engagement
Create enablement campaigns that inspire enthusiasm around tools and transformation initiatives
Leverage storytelling and real-world examples to make technology relatable, helping users see the tangible benefits of new tools in their day-to-day workflows
Analyze adoption metrics and employee feedback to measure impact and drive continuous improvement
Partner with Tech support and product owners to identify trends, remove barriers, and optimize the overall user experience
Use feedback loops and analytics to proactively identify areas where additional guidance or simplification could improve efficiency
Qualification
Required
Bachelor's degree in Information Technology, Communications, Education, or related field (or equivalent experience)
4+ years of experience in technology training, user enablement, IT support, or change management
Proven ability to build trusted relationships with diverse users, from creative professionals to executives
Excellent communication and presentation skills, with the ability to translate complex technical topics into simple, user-friendly guidance
Confident interacting with colleagues of all levels, including senior executives
Strong working knowledge of enterprise collaboration tools like Microsoft 365, Zoom, ChatGPT, monday.com, and more
Ability to quickly get up to speed on new or unfamiliar tools
Benefits
Comprehensive medical, dental, vision, and FSA options
100% coverage for out-patient mental health services
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
$30,000 to plan participants for a lifetime fertility support allowance
Student Loan Repayment Assistance and Tuition Reimbursement
100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation
Flexible Paid Time Off (PTO) for exempt employees
3-weeks PTO for non-exempt employees
2-weeks paid Winter Break
10 Company Holidays (including Juneteenth and Wellbeing Day)
Summer Fridays (between Memorial Day and Labor Day)
Generous paid parental leave for every type of parent
Company
Universal Music Group
Universal Music Group is a music-based entertainment company that offers music recording, publishing, and merchandising services worldwide. It is a sub-organization of Leviy Publishing.
10001+ employees
H1B Sponsorship
Universal Music Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (24)
2023 (14)
2022 (22)
2021 (18)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$8.65BKey Investors
William AckmanTencent
2023-06-06Post Ipo Debt· $802.31M
2021-09-21IPO
2021-06-21Secondary Market· $4.17B
Leadership Team
Devraj Sanyal
Chairman & CEO, Universal Music Group, India & South Asia; SVP Strategy "AMEA"
Timothy Xu
Chairman and CEO
Recent News
Company data provided by crunchbase