Customer Service Sales Representative jobs in United States
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AWT Labels & Packaging · 1 day ago

Customer Service Sales Representative

AWT Labels & Packaging is a leading manufacturer of custom labels and flexible packaging solutions. They are seeking a Customer Service Sales Representative to process customer orders, maintain inventory levels, and ensure effective communication between customers and various departments.

Manufacturing
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Diversity & Inclusion

Responsibilities

Data/order entry and customer service account support individually or as part of a team
Collaboratively communicate as the primary customer service contact between customer, planning, sales, manufacturing and scheduling
Review accuracy of customer’s P.O. and specifications against quote to ensure that information included in the job order is complete and accurate for all functional areas as appropriate
Communicates ship dates, job status, job changes, price changes, and discrepancies
Prepare customer billing packets and job folders for invoicing and filing
Documents all job changes and communicates accurately and in a timely manner; communicates pricing changes to customer
Monitor customer inventory levels for replenishment and reconciliation in a timely manner
Follow ISO SOPs as trained

Qualification

Customer service experienceMicrosoft WordMicrosoft ExcelMicrosoft OutlookTimeline managementAttention to detailEmail managementPleasant communicationTeamwork

Required

High school diploma or equivalent GED; secondary schooling or 1-2 years printing experience helpful; previous related customer service experience preferred
Computer training or experience
Pleasant and professional communication, people, meeting and phone skills
Elevated attention to detail; accurate with numbers and information and documentation
Timeline management, ability to multi-task, organize and prioritize work to meet deadlines
Independently manage, organize and respond to email with timely follow through
Ability to manage and react to disruptions, adjusting priorities as needed
Sustain and good working overview of open jobs, current responsibilities and tasks
Ability to work independently and in a team environment
Proficient with Microsoft Word, Excel and Outlook software

Preferred

Previous related customer service experience preferred

Company

AWT Labels & Packaging

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AWT Labels & Packaging is a printing company that offers labels and flexible packaging solutions.

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Morgan Stanley Capital Partners
2020-12-18Private Equity

Leadership Team

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Bruce Hanson
Chief Executive Officer
Company data provided by crunchbase