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AWT Labels & Packaging · 1 day ago

Customer Service Sales Representative

Twin Cities Area

Full-time

Onsite

Entry Level

1+ years exp

AWT Labels & Packaging is a leading manufacturer of custom labels and flexible packaging solutions. They are seeking a Customer Service Sales Representative to process customer orders, maintain inventory levels, and ensure effective communication between customers and various departments.

Manufacturing

Diversity & Inclusion

Responsibilities

Data/order entry and customer service account support individually or as part of a team

Collaboratively communicate as the primary customer service contact between customer, planning, sales, manufacturing and scheduling

Review accuracy of customer’s P.O. and specifications against quote to ensure that information included in the job order is complete and accurate for all functional areas as appropriate

Communicates ship dates, job status, job changes, price changes, and discrepancies

Prepare customer billing packets and job folders for invoicing and filing

Documents all job changes and communicates accurately and in a timely manner; communicates pricing changes to customer

Monitor customer inventory levels for replenishment and reconciliation in a timely manner

Follow ISO SOPs as trained

Qualification

Customer service experienceMicrosoft WordMicrosoft ExcelMicrosoft OutlookTimeline managementAttention to detailEmail managementPleasant communicationTeamwork

Required

High school diploma or equivalent GED; secondary schooling or 1-2 years printing experience helpful; previous related customer service experience preferred

Computer training or experience

Pleasant and professional communication, people, meeting and phone skills

Elevated attention to detail; accurate with numbers and information and documentation

Timeline management, ability to multi-task, organize and prioritize work to meet deadlines

Independently manage, organize and respond to email with timely follow through

Ability to manage and react to disruptions, adjusting priorities as needed

Sustain and good working overview of open jobs, current responsibilities and tasks

Ability to work independently and in a team environment

Proficient with Microsoft Word, Excel and Outlook software