Metropolitan Utilities District · 1 day ago
Sr. VP, Chief Information Officer
Omaha, NE
Full-time
Hybrid
Director/Executive
$229K/yr - $343K/yr
10+ years expMetropolitan Utilities District is seeking a Sr. Vice President, Chief Information Officer (CIO) to lead their Information Technology and Customer Services departments. The CIO will ensure strategic IT planning aligns with the organization's goals while enhancing customer experience and community engagement.
EnergyService Industry
Responsibilities
Lead all aspects of Information Technology and Customer Services for the District through the effective management of critical initiatives which are essential to the strategic and operational objectives of District
Establishment and maintenance of all I.T. governance processes covering strategic alignment, value delivery, resource management, risk management, budgeting, and performance measurement
Drive the analysis and re-engineering of existing business processes, identify and develop the capability to use new tools, reshape the District’s physical infrastructure and network access, and identify/exploit the District’s knowledge resources
Lead the efforts to integrate the Internet (electronic channels) into the District’s long-term strategy and as well as immediate business plans
Protect customer information by directing information/cyber security efforts related to the District’s information and systems to ensure their integrity, availability, recoverability, placement and performance
Develop and maintain recruitment and retention strategies for skilled “public sector” I.T. professionals aimed at adequately meeting current and future District technology workloads
Provide leadership and oversight to the Customer Services department to ensure that the District treats our customers fairly and with respect, regardless of the situation. Ensure policies are in place and followed consistently. Develop metrics to ensure we are measuring performance around call center statistics
Champion a culture focused on customer experience. Sponsor and support activities and programs aimed at fostering positive customer and community relationships
Provide strategic guidance regarding customer experience and business development
Ensure the best use of District resources by directing the definition and planning of strategic and long-term goals for the Company and establishing Key Performance Indicators along with appropriate performance/monitoring processes
Effective budgeting to ensure the most effective and best use of ratepayer monies
Maintain open communication with all levels of the District, but especially with the President, Senior Vice Presidents, and Vice Presidents with the best interest of the District and its Customers always in mind
Understand and support all District policies and procedures to the highest level possible
Develop talent: coach and mentor employees; support employee growth and development through leadership opportunities and professional development
Provide employees feedback through completion of performance appraisals and employee one-on-one meetings
Manage employee unacceptable behavior, poor work performance or policy violations, including the use of discipline when appropriate
Maintain financial oversight of budget or works with financial responsibility in mind
Plan for attrition through awareness of separation risks, cross-training, employee development and succession planning
Handle stresses related to effectively completing the above referenced requirements
Fulfill responsibilities common to all Supervisory, Professional, and Administrative positions
Perform a variety of other duties as assigned
Understand and comply with all District policies and procedures
Qualification
Required
Bachelor's Degree in Computer Science, Information Technology, Business Administration, or a related field
Minimum of 10 years of significant management and supervisory experience at the senior level. Ability to manage multiple projects, including both short-term and long-range projects/activities, and completing projects across organizational lines, within budget and schedule
Minimum of 10 years experience providing strategic oversight and direction in one or more of the following areas: business operations, information technology, customer service, or closely related fields. Proven ability to lead dynamic business teams with innovative strategy and technology
Experience in budgeting and project portfolio management
Experience developing and implementing corporate strategic plans with demonstrated expertise in a variety of the field's concepts and procedures
Experience in I.T. infrastructure and architecture, operations, application development and architecture, and technology planning
Have and maintain a valid driver's license Upon Hire
Pre-employment Background Check & Drug Screen Upon Hire
Strong interpersonal skills, maturity, and good judgment and the capability of working with a diverse range of individuals. Ability to work directly with executive level management, including the Board of Directors
Ability to communicate effectively, verbally and in writing with diverse clientele, including technical and administrative personnel both in-house and outside the District
Demonstrated ability to effectively lead and direct project teams including technical and client department team members
Experience as a leader of people and an agent of change, with a successful record of selecting and deploying leading-edge technology and business solutions. (Intermediate proficiency)
Efficient written and verbal communication skills, in English, to assist internal and external customers, co-workers and management professionally, regardless of provocation
Robust critical thinking and problem-solving skills enabling a thorough analysis of situations, potential decisions, and likely consequences while focused on achieving quality outcomes
Ability to learn new or upgraded computer software as required
Proficiency with personal computers, tablets, and/or other electronic devices to include familiarity with, but not limited to, Microsoft Office Suite (Excel, Outlook, Word) and enterprise wide software (e.g., SAP)
Preferred
Master's Degree
Utility experience
Information Technology certifications Upon Hire
Benefits
Hybrid Flexible Work Arrangement
Company
Metropolitan Utilities District
Metropolitan Utilities District mission is to provide safe, reliable and cost-effective natural gas and water services to our community.
501-1000 employees
H1B Sponsorship
Metropolitan Utilities District has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (3)
2023 (5)
2022 (6)
2021 (4)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Mark Myers
SVP, Chief Financial Officer
Sue Lobsiger
Senior Vice President and Chief Information Officer
Recent News
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