Hudl · 1 week ago
Customer Success Manager - Elite (Licensing)
Lincoln, Nebraska Metropolitan Area
Full-time
Hybrid
Mid Level
$40K/yr - $59K/yr
3+ years expHudl is a company dedicated to building great teams and supporting the lifelong impact of sports. They are seeking a Customer Success Manager to lead customer retention and engagement, focusing on the licensing business in North America, while developing strong customer relationships and maximizing their journey with the company.
SoftwareSportsVideo
Responsibilities
Lead our customer retention and engagement. Focusing on the licensing business in North America (Canada, USA) you’ll develop strong customer relationships, maximize their journey with us and become a trusted partner
Focus on people. By working in a consultative manner, you’ll build an understanding and relationship with your clients, educate them and carry out a range of engagement and commercial activities
Work toward goals. Throughout the year, you’ll work toward achieving monthly, quarterly and annual targets, running meetings to understand clients’ needs, identifying opportunities, and driving adoption and consumption
Qualification
Required
Experienced in the field. You have three or more years of proven sales experience
Methodical. In your previous roles, you've worked with a CRM like Salesforce and have a disciplined approach to approaching and engaging partners by leveraging metrics of user behaviour and engagement
Consultative. You take the time to establish relationships, understand your client's goals, and ensure a seamless adoption and grow their scope by selling solutions that work for them
Curiosity. You're continuously learning and growing, and aren't afraid of challenging situations because you know you'll learn something
Conscientious. You excel at driving customer success by empathizing with their challenges, maintaining an organized workflow, and proactively orchestrating stakeholder involvement to deliver optimal solutions
High-volume handler. You are able to handle a high volume of clients
Soccer background. You have a strong grasp on the sport whether through playing, coaching, or prior work experience
Strong communicator. You have good communication skills, both written and verbal, and the ability to communicate technical details about Hudl products
Preferred
Passionate about sports and technology. You understand our solutions and can effectively communicate their value to your clients
Connected. You have handled numerous projects in this niche, data-focused market and come with a robust network
SaaS industry best practices. You are sharp on the latest trends within CSM function and be able to share these amongst the team and region to drive improved retention
Multilingual. You're a native English speaker and fluent in French and/or Spanish
Educated. A degree is preferred
Benefits
Flexible vacation time
Company-wide holidays
Timeout (meeting-free) days
Remote work options
Employee Assistance Program
Employee resource groups
Fitness partner Peerfit
Medical insurance
Vision
Dental
Fertility healthcare
Family forming benefits
401(K)
Match up to 4% of your own contribution
Company
Hudl
Hudl is a software platform that provides video analysis and coaching tools for sports teams.
1001-5000 employees
H1B Sponsorship
Hudl has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (4)
2022 (4)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$228.85MKey Investors
Bain Capital Tech OpportunitiesAccel
2020-05-21Series F· $120M
2018-12-07Convertible Note
2017-07-06Series D· $30M
Leadership Team
David Graff
CEO
Brian Kaiser
CTO at Hudl
Recent News
2025-12-15
Silicon Prairie News
2025-12-06
Sports Business Journal
2025-11-25
Company data provided by crunchbase