Ekcel Technologies Inc ยท 1 day ago
Unified Communication AV Specialist
Chicago, IL
Contract
Onsite
Entry, Mid Level
1+ years expEkcel Technologies Inc is focused on providing exceptional meeting services and support for AV technology. The Unified Communications Audio Video Specialist will maintain and support AV technology in shared spaces, ensuring all equipment is operational and providing user training and support.
Information Technology & Services
Hiring Manager
Navinith Kumar N
Responsibilities
Understand AV systems integration with network components (wired and wireless) and collaboration platforms such as Microsoft Teams, Zoom, and Webex
Conduct regular room checks to ensure all AV equipment is fully operational
Troubleshoot audio and video conferencing systems including Crestron, Polycom, Mersive Solstice, projectors, screens, touch panels, and cables
Deliver excellent customer service, maintaining professionalism and calmness in all interactions
Possess deep knowledge of Microsoft Teams meetings, including settings, configurations, and troubleshooting
Develop and provide clear end-user documentation and instructions for equipment use in shared spaces
Identify defective or failed equipment and escalate issues to advanced AV support as needed
Maintain and update in-room instructions and service desk documentation
Qualification
Required
1-4 years of experience in AV support with a focus on white-glove service and basic troubleshooting of conference room equipment
Experience supporting and documenting third-party conferencing solutions such as Microsoft Teams and Cisco
Strong presentation and customer service skills with the ability to remain composed and helpful under pressure
Commitment to following established standards, policies, and procedures
Eagerness to learn new skills and technologies
Excellent oral and written communication skills
Strong organizational skills and attention to detail
Good interpersonal skills to effectively collaborate with users and team members
Company
Ekcel Technologies Inc
Ekcel was started with an idea of recreating the services and solutions in the area of Telecom, IT and Networking with a new prospect
51-200 employees
H1B Sponsorship
Ekcel Technologies Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (8)
2023 (4)
Funding
Current Stage
Growth StageCompany data provided by crunchbase