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LifeGift · 1 day ago

Family Engagement Specialist

Houston, TX

Full-time

Onsite

Entry Level

2+ years exp

LifeGift is a nonprofit organization dedicated to saving lives through organ donation. They are seeking a Family Engagement Specialist I to provide support and education to families considering organ donation, ensuring they receive compassionate care during challenging times.

Health CareHospitalNon Profit

Responsibilities

Provide compassionate support to families during the organ donation process, addressing their questions and concerns with empathy and understanding

Educate families on the process of organ donation, including the medical, ethical, and emotional aspects, to help them make informed decisions

Act as a liaison between families and medical providers, ensuring effective communication and clarity regarding the donation process

Offer immediate support and resources to families in crisis, assisting them in navigating complex emotions and providing grief counseling as necessary

Collaborate with the Family Engagement Manager to develop and refine educational materials, resources, and training programs to enhance family engagement strategies

Maintain accurate records and documentation of family interactions, ensuring confidentiality and compliance with all regulatory standards

Participate in community outreach initiatives to promote organ donation awareness and educate the public about LifeGift’s mission and the importance of donor families

Work closely with multidisciplinary teams to advocate for families’ needs and ensure their voices are heard in policy and operational discussions

Qualification

Family support experienceGrief counselingOrgan donationMicrosoft Office SuiteInterpersonal communicationConflict resolutionData management systemsProfessionalismBilingual (English/Spanish)Emotional intelligence

Required

Bachelor's degree in Social Work, Nursing, Psychology, Public Health, Human Services, Communications, Counseling, Education, or a related field

Minimum of 2-3 years' experience in family support, grief counseling, or a related field, preferably in healthcare or organ donation settings

Backgrounds that demonstrate advanced interpersonal communication, conflict resolution, and the ability to guide individuals through complex, emotionally charged decisions

Knowledge of the organ donation process and relevant regulatory frameworks

Ability to navigate sensitive and complex situations with professionalism and poise

Proficient in Microsoft Office Suite and experience with data management systems

This role requires frequent travel and ability to commute to different hospital partners within our service area

As a condition of employment, you must be able to attain Hospital Badge and EMR Access from all of the LifeGift Hospital Partners

Availability to work 12-hour shifts, including nights, weekends and holidays