Western Governors University · 1 day ago
Senior Solution Administrator
United States
Full-time
Remote
Mid, Senior Level
$97K/yr - $146K/yr
5+ years expWestern Governors University is committed to expanding access to higher education through innovative online programs. The Senior Solution Administrator is responsible for ensuring the integration, security, and compliance of the university's curriculum and assessment solutions while providing support and training to enhance technological proficiency across the university's community.
Higher Education
Responsibilities
Maintains and optimizes integrations between various technological solutions utilized within the online university's ecosystem
Engages with educational technology stakeholders to ensure alignment of solutions with academic goals and standards
Implements and enforces security and compliance protocols to safeguard sensitive data and uphold regulatory requirements
Develops and executes disaster recovery and business continuity plans to ensure minimal disruption to operations in the event of unforeseen circumstances
Provides user support and training initiatives to enhance technological proficiency across the university's community
Manages vendors effectively, ensuring adherence to service level agreements and fostering productive partnerships
Conducts integration reviews and provides advisement on potential enhancements or adjustments to existing systems
Takes responsibility for managing more impactful, higher-risk, or complex solutions administration tasks
Assumes higher levels of autonomy and leadership, guiding junior team members and driving initiatives forward
Monitors system performance and optimizes configurations to ensure optimal functionality and user experience
Develops and maintains comprehensive policies and documentation pertaining to solution administration processes and protocols
Performs other job-related duties as assigned
Qualification
Required
Bachelor's Degree in Educational Technology, Information Technology, or related field
5 years of experience with online learning platforms, learning management systems (LMS), and educational technologies used in online and hybrid learning environments
Experience implementing new technologies
Proficiency in solution management methodologies and best practices
In-depth understanding of educational technology landscape and trends
Knowledge of security and compliance frameworks relevant to higher education institutions
Familiarity with disaster recovery and business continuity planning principles
Strong interpersonal and communication skills for effective user support and vendor management
Ability to assess, review, and advise on integration strategies and performance optimization
Capability to develop and document policies and procedures comprehensively
Demonstrated experience in developing and refining educational programs, courses, and curricula within the higher education sector
Understanding of accreditation standards, regulatory requirements, and industry best practices related to program development and institutional compliance
Proven ability to design and assess curriculum effectiveness, learning outcomes, and student engagement strategies, particularly within a Competency-based Education model
Experience with online learning platforms, learning management systems (LMS), and educational technologies used in online and hybrid learning environments
Knowledge of adult learning theories and principles, including instructional design methodologies tailored to adult learners in diverse academic settings
Ability to collaborate effectively with academic departments, faculty members, subject matter experts, and instructional designers to develop and deliver high-quality educational programs
Strong project management skills, including the ability to coordinate cross-functional teams, manage project timelines, and ensure alignment with departmental goals and objectives
Proficiency in data analysis and interpretation to inform program development decisions, assess program efficacy, and identify areas for continuous improvement
Clear and concise communication skills, with the ability to articulate program objectives, outcomes, and value propositions to internal and external stakeholders
Willingness to explore innovative approaches to program development, incorporate emerging technologies, and adapt to evolving trends and student needs in higher education
Preferred
Master's Degree in Educational Technology, Information Technology, or related field
Previous experience within a similar environment
Certifications in relevant areas
Benefits
Bonuses
Medical, dental, vision, telehealth and mental healthcare
Health savings account and flexible spending account
Basic and voluntary life insurance
Disability coverage
Accident, critical illness and hospital indemnity supplemental coverages
Legal and identity theft coverage
Retirement savings plan
Wellbeing program
Discounted WGU tuition
Flexible paid time off for rest and relaxation with no need for accrual
Flexible paid sick time with no need for accrual
11 paid holidays
Other paid leaves, including up to 12 weeks of parental leave
Company
Western Governors University
Western Governors University focuses on improving lives by creating pathways to opportunity for its students.
5001-10000 employees
H1B Sponsorship
Western Governors University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2023 (12)
2022 (30)
2021 (17)
2020 (37)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Kauffman Foundation
2025-05-08Grant
Leadership Team
Stephen Herzig
Vice President of Enterprise Solutions
Kacey Thorne
Senior Director, Academic Strategic Initiatives
Recent News
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