Fishtank Learning · 2 weeks ago
School Partnerships Operations Coordinator
Boston, MA
Full-time
Hybrid
Entry Level
$45K/yr - $60K/yr
1+ years expFishtank Learning is a growing education technology non-profit that develops and shares high-quality curriculum materials. The School Partnerships Operations Coordinator will support the School Partnerships team by ensuring smooth operations across the sales cycle and managing inbound communications with K–12 schools and districts.
Education Management
Responsibilities
Serve as the first point of contact for inbound school and district inquiries, ensuring timely, accurate, and professional communication
Triage inquiries and route questions to the appropriate team member
Respond to basic support cases related to curriculum access, subscription details, or website functionality and escalate technical issues when necessary
Coordinate logistics for demo presentations, including scheduling, preparing materials, confirming attendees, and managing follow-up
Support the creation and delivery of quotes, purchasing documentation, and follow-up communication throughout the sales process
Conduct research on schools and districts to support outreach campaigns, segmentation, and meeting preparation
Prepare and customize decks and materials for prospective partner conversations
Maintain organized and up-to-date folders of outreach and presentation materials
Coordinate logistics and manage materials needed for in-person events
Enter, update, and maintain accurate records in Salesforce
Own key partnerships dashboards, trackers, and reports; ensure they are accurate, current, and regularly reviewed by the Director of School Partnerships
Help document, streamline, and improve internal workflows across the Schools Partnerships team
Use systems such as Salesforce, Google Workspace, and internal admin tools to support team operations
Support logistics for webinars, professional learning sessions, and partner-facing events (scheduling, invitations, attendance tracking, materials, communications)
Assist with basic onboarding steps for new school partners as needed
Process purchase orders, invoices, payments, and subscription-related documentation in coordination with the finance team
Track and ensure timely receipt of signed partnership agreements and required documentation
Maintain accurate records of all transactional and financial information related to school partnerships
Qualification
Required
Bachelor's degree or equivalent experience
1–3 years of experience in operations, customer support, sales enablement, administrative coordination, or related roles
Strong written and verbal communication skills, with a professional and service-oriented tone
High attention to detail, strong organizational skills, and the ability to manage multiple projects and deadlines
Comfort learning new systems and tools; experience with (or strong appetite to learn) Salesforce
Proficiency with Google Workspace
Ability to work independently, problem-solve, and take initiative with minimal supervision
Interest in improving processes, documenting workflows, and contributing to team efficiency
Alignment with Fishtank Learning's mission and core values
Preferred
Experience working in K–12 education, nonprofits, or EdTech a plus
Company
Fishtank Learning
At Fishtank Learning, we believe that teachers and their students deserve access to the highest quality instructional materials.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Stig Leschly
Board Chair, Co-founder and Former CEO
Jessica Lamadieu
School Partnerships Manager
Company data provided by crunchbase