Parnall Law Firm - Hurt? Call Bert · 3 days ago
Personal Injury Pre-Litigation Case Manager- REMOTE/WFH
United States
Full-time
Remote
Entry, Mid Level
$50K/yr - $64K/yr
2+ years expParnall Law Firm, New Mexico’s largest Personal Injury law firm, seeks a talented Pre-Litigation Case Manager to join our growing team. The role involves managing client cases, ensuring timely communication and updates, and working collaboratively with attorneys to maximize client satisfaction and compensation.
AdviceLegalPersonal Health
Responsibilities
Attend weekly firm wide huddle every Monday morning at 8:00
Attend daily team mini huddle Tuesday through Friday at 8:00 am
Attend biweekly meeting with Team Lead to go over individual metrics, and metrics of Team, fully prepared with supporting data
Contacting new clients within 24 hours of being retained to complete intake questionnaire
Providing telephonic client updates every 3 weeks, with no more than 15 outstanding updates at any given time
Make sure outstanding tasks do not exceed 50 at any given time
Completing the case analysis within 3 weeks of having insurance confirmations
Scheduling client evaluation appointments with assigned attorneys within 2 days of drafts being completed by Medical Paralegals
Submitting demand letters within 2 days of approved client authority
Have status comments updated for all weekly OOS meetings in accordance with the OOS preparation guideline
Be familiar with each case in your caseload
Posting all case information and case dates in SmartAdvocate
When necessary, help with property damage claims
Speak to adjusters
Ensuring health insurance subrogation claims are opened timely, (or getting authority to NOT open them)
Ensuring Medicare subrogation claims are open timely on the portal
Review and update/edit evaluation forms and demand packages before attorney meets with client
Draft correspondence for attorneys, save/name all documents in SmartAdvocate in accordance with Naming Protocol
Calendar all case information pursuant to the calendaring protocol
Answer incoming calls via the Final Call Group
Perform backup intake calls in accordance with intake protocol
Meet with clients during intakes, transition to litigation meetings, and settlement disbursement meetings
Work with all staff assigned to your cases to move the case to a desired conclusion
Keep client updated with copies of file documents
Post all costs including expected costs that we have not been invoiced for (investigators, consultants, etc.)
Monitor dashboard Metrics/KPIs and successfully work toward keeping those metrics in top shape
Follow and maintain all firm policies and procedures
Qualification
Required
Minimum 2 years personal Injury case management experience (Legal Assistant and medical field/behavioral health experience will not be considered)
Strong understanding of state, local, and federal court rules
Strong Empathy for injured clients
Exceptional communication skills, verbal and written
Empathy for our injured clients
Confidence and motivation to exceed expectations
Professional attire and demeanor
Desire to learn, develop, and motivate team members
Team player
Excellent organizational and time-management skills
Ability to be available to work during business hours Mountain time zone (Monday-Thursday 8:00-5:00 and Friday 8:00-4:00)
Ability to pass a background check
Benefits
Health, dental, & vision insurance
Life and long-term disability insurance
401(k)
PTO/Select paid holidays
Opportunities for community outreach
A positive, fulfilling, caring environment where learning and growing are encouraged
Annual company goal trip
Company
Parnall Law Firm - Hurt? Call Bert
Welcome to Parnall Law Firm, the biggest personal injury law firm in New Mexico! With over 27 years of expertise and a dedicated team of legal professionals, We're here to help® our New Mexico community.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Bertrand R. Parnall
Owner; Attorney
Recent News
bloomberglaw.com
2025-12-31
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