NEOGOV · 2 weeks ago
Communications and Community Engagement Director
Superior, CO
Full-time
Onsite
Director/Executive
$132K/yr - $200K/yr
7+ years expNEOGOV is seeking a Communications and Community Engagement Director to provide strategic leadership for all Town-wide communications and community engagement efforts. The role involves overseeing the Communications and Community Engagement Department, advising the Town Manager and leadership team, and managing various communication platforms to ensure effective public messaging.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Organize and oversee all functions of the Communications and Community Engagement Department, including public information, marketing, digital and print communications, community relations, and brand management
Serve as the Town’s communications advisor on community engagement strategies and manage the ShapeSuperior.com digital engagement platform
Establish, implement, and continuously improve departmental policies, procedures, and operational systems
Direct the development and execution of strategic communication, media relations, and public engagement plans
Oversee content creation, design, and management of the Town’s website, social media channels, newsletters, publications, and other communication platforms
Serve as Editor-in-Chief of Hello Superior, the Town’s full-color magazine and newsletter mailed to all households quarterly
Act as the Town’s primary communications official and spokesperson when designated; coordinate and prepare additional spokespersons as needed
Review and coordinate communication strategies for Town projects, initiatives, and public processes
Advise the Town Manager, leadership team, and elected officials on communication strategies, messaging, and public perception
Prepare and present clear, accurate oral and written reports to the Town Council and advisory committees
Establish departmental priorities; assign work; monitor progress; and evaluate staff and consultant performance
Manage complex service contracts related to marketing, branding, digital services, and engagement technologies
Lead and support community engagement activities tied to Town initiatives and long-range planning efforts
Prepare analytical reports, strategic recommendations, and communication plans for Town leadership
Collaborate across departments and with partner agencies to ensure consistent and effective communication operations
Monitor professional trends, best practices, and emerging technologies in communications and public engagement
Prepare and manage the department’s annual budget; oversee expenditures and fiscal accountability
Respond to inquiries from residents, media representatives, elected officials, and other stakeholders
Coordinate with departments, consultants, partner agencies, and legal counsel to ensure compliance with communication standards and messaging requirements
Serve as steward of the Town’s Communications Plan, brand guidelines, and core values
Qualification
Required
Bachelor's degree in communications, public relations, marketing, public administration, or a related field; master's degree preferred
Seven to ten years of progressively responsible experience in communications, public information, marketing, or community engagement
Three to five years of supervisory or management experience; local government experience preferred
Knowledge of principles and practices of public administration, strategic communications, marketing, media relations, brand management, and community engagement
Knowledge of local government operations, policies, procedures, and organizational structure
Knowledge of crisis and emergency communications, including coordination with public safety agencies
Knowledge of Colorado Open Records Act (CORA) and public transparency requirements
Knowledge of budget development, organizational management, and departmental policy implementation
Knowledge of digital communication tools, social media platforms, engagement software, and website administration
Skills in building productive relationships with staff, leadership, elected officials, boards and commissions, media, and the public
Skills in communicating complex or sensitive information clearly, professionally, and persuasively
Skills in managing multiple priorities and projects in a fast-paced environment
Skills in leading, mentoring, and motivating staff while fostering a collaborative team culture
Skills in analyzing programs, policies, and operational processes to improve effectiveness
Skills in facilitating public meetings, engagement sessions, and community forums
Skills in Strategic thinking, problem-solving, and adapting to evolving circumstances
Skills in using design and communication tools such as Adobe Creative Suite and Microsoft Office
Ability to present information confidently and effectively in public settings
Ability to develop and implement short- and long-term communication and engagement strategies, adjusting as conditions change
Ability to balance diverse departmental needs and manage expectations across the organization
Ability to exercise sound judgment and maintain composure in high-pressure or sensitive situations
Ability to build and sustain strong relationships with media outlets and community partners
Ability to evaluate performance and provide constructive feedback to staff
Ability to work independently while contributing as a collaborative member of the leadership team
Ability to interpret and communicate policies, procedures, and technical information accurately
Ability to handle confidential and sensitive information with discretion and professionalism
Preferred
Master's degree in communications, public relations, marketing, public administration, or a related field
Local government experience
Benefits
Medical, Dental and Vision
Life
Short Term & Long Term Disability
Wellness Reimbursement Plan
Retirement
Deferred Compensation
Holidays
Vacation
Medical Leave
Flexible Spending Account (FSA)
ECO Pass
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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