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Indigo · 2 days ago

Service Delivery Manager

United States

Full-time

Remote

Mid, Senior Level

Indigo is seeking a Service Delivery Manager to enhance customer experience and service performance. The role involves leading operational service delivery for enterprise clients, managing a team, and ensuring high-quality service across all touchpoints.

Big DataData CenterTelecommunications

Hiring Manager

Geoff Ballard, ACIPD

Responsibilities

Take full ownership of service performance and elevate the customer experience

Acting as the voice of the customer

Lead the end-to-end delivery of operational services for a portfolio of enterprise clients

Driving service reviews

Resolving challenges

Turning performance into measurable customer success

Ensuring consistent, high-quality service delivery

Building strong customer relationships

Driving continuous improvement across every service touchpoint

Lead service governance

Manage escalations

Collaborate with internal teams to deliver exceptional outcomes

Manage a small team of Service Delivery Executives

Providing leadership and coaching to maintain excellence in service support and reporting

Qualification

Service Delivery ManagementCustomer Relationship ManagementIncident ManagementITIL FrameworkData Presentation SkillsTeam ManagementCommunication Skills