Vector Consulting, Inc · 1 day ago
Desktop Support Analyst
Harrisburg, PA
Contract
Onsite
Mid Level
$26/hr - $26/hr
3+ years expVector Consulting, Inc. is an IT Talent Acquisition Solutions firm looking for an experienced Desktop Support Analyst for a government client in Harrisburg, PA. The role involves supporting workstations and laptops, maintaining device compliance, and monitoring incident queues to assist customers with technical issues.
ConsultingInformation Technology
Responsibilities
Monitor incident queues for issues and take ownership and assist customers as required
Keep all support tickets up to date and well documented
As required, provided documentation on issue resolution for other teams
Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk
Qualification
Required
3 years of Deploying PC's and providing support to end users in a large enterprise environment (1,000 PC's +)
3 years of Develop, test, maintain PC images
3 years of Experience supporting PC's in a large domain environment
3 years of Install and configure PC hardware and peripherals
3 years of Repair PC's by replacing hard drives, motherboards, memory, etc
3 years of Experience with security, disk encryption, and anti-virus products on Microsoft Windows PC's, laptops, and Apple OSx MAC's
3 years of Knowledge of Active Directory and experience troubleshooting GPO's and name resolution
3 years of Experience with managing profiles and certificates on Microsoft Windows PC's, laptops, and Apple OSx MAC's
2 years of Experience supporting Microsoft Windows PC's, laptops, and Apple OSx MAC's using remote tools (SCCM remote, RDP, ARD)
2 years of Application Support for MS Office 365 on Microsoft Windows PC's, laptops, and Apple OSx MAC's
1 years of Experience integrating Macintosh systems into an Active Directory Domain environment
Preferred
Scripting with VBS and PowerShell Highly desired
2 years of Configuration Management Console queries and reporting. Highly desired
2 years of SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize. Highly desired
2 years of Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT). Highly desired
2 years of Microsoft Certification. Highly desired
Able to communicate in a clear manner. Desired
Change oriented – improve processes and confront difficult circumstances in creative ways. Desired
Demonstrated customer focus; building strong customer relationships. Desired
Effectively evaluate information to make correct decisions. Desired
Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information. Desired
Strong team player – collaborate with others, be open to other ways of doing things. Desired
Interested in emerging technologies demonstrated through training and attending technical events. Desired
Company
Vector Consulting, Inc
Vector Consulting is an information technology company that provides IT talent acquisition solutions.
51-200 employees
H1B Sponsorship
Vector Consulting, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2021 (1)
2020 (2)
Funding
Current Stage
Growth StageLeadership Team
Manbir Khurana
Chief Executive Officer
Company data provided by crunchbase