Inspira Financial · 1 day ago
Sr. Desktop Support Specialist
Oak Brook, IL
Full-time
Hybrid
Mid, Senior Level
$28/hr - $33/hr
3+ years expInspira Financial is a company focused on providing health, wealth, retirement, and benefits solutions. The Sr. Desktop Support Specialist will be responsible for providing Level 1 and 2 support for the desktop environment, including deployment of desktops and laptops, troubleshooting, and incident handling for both corporate and remote employees.
Financial Services
Responsibilities
Diagnose, research and troubleshoot computer system issues, including operating systems, hardware and software, networking, VPN, connectivity, anti-virus and other network devices/peripherals, both remotely and on-site
Serve as a main point of contact for handling escalated issues and resolving more complex technical issues
Research complex problems and work with vendors on support issues including coordination of hardware warranty repair
Assist with management of Exchange and Active Directory environments
Assist with management of mobile devices via Airwatch or Intune
Assist with management of various corporate services and applications
Own and drive implementation of new software, upgrades of existing software and procedural documentation and other projects
Utilize strong understanding and skills in Incident and Request Management for tracking and reporting requirements
Provide on-call emergency services after business hours, holidays and weekends as required
Other duties as assigned
Qualification
Required
3-5 years of experience in Help Desk, System Admin, or Desktop Support role
Bachelor's Degree in Computer Science or related degree or related experience required
Experienced in Active Directory user administration, OS imaging processes, ticketing, SW installation, VM/VDI/Citrix, SCCM, automated ticketing systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware), network and local printer installation
Intermediate level understanding of SCCM client troubleshooting
Knowledge of TCP/IP, Windows Security (Share and NTFS permissions)
Extensive knowledge Windows OS and related configuration
Knowledge of Servers, Switches, Routers, and Data Center related HW
Experience in handling escalated issues, resolving more complex technical issues
Experience with VOIP/Telephony systems
File server maintenance and management of shares and quotas
Familiar with remote user support (VPN/RSA/Citrix/VDI)
A self-starter able to work with minimal direct supervision
Must have excellent written and verbal communication skills
Ability to present ideas and solutions in user-friendly language
Must be able to analyze issues and have excellent troubleshooting skills
Must be comfortable working in a fast-moving environment and willing to step up and take responsibility for their deliverables
Ability to prioritize tasks and manage overall workload
Ability to communicate status of tasks (progress and milestones)
Ability to research complex problems
Experience working with tickets and internal customers directly
Highly self-motivated and directed
Preferred
CompTIA A+, or MCSA Certifications preferred
Experience in a high availability environment preferred
Benefits
Healthcare
401K savings plan
Company holidays
Paid time off
Parental leave
Employee assistance program
Company
Inspira Financial
Inspira Financial is your devoted health, wealth, retirement, and benefits administrator.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Julie Nelson
DIRECTOR, BACK OFFICE OPERATIONS
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