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Gigster · 6 days ago

Director of Client Services | North America

Austin, TX

Full-time

Hybrid

Director/Executive

8+ years exp

Virtasant is a global technology services company that delivers outcomes through automation. The Director of Client Services will lead strategic client accounts, ensuring successful delivery and fostering relationships with clients to drive long-term growth.

AnalyticsAppsSaaSSoftware

Diversity & Inclusion

Responsibilities

Own delivery across complex, enterprise consulting engagements — from kickoff through execution and long-term growth

Act as the primary point of contact for clients, building strong, trusted relationships with VP- and C-level stakeholders

Step in where needed to unblock delivery, manage risk, and keep projects on track and outcomes aligned

Develop and execute account strategies and growth plans, aligned with client goals and Virtasant’s broader objectives

Grow accounts through delivery — identifying opportunities, developing relationships, and earning follow-on work by delivering value

Navigate client organizations to identify new relationships and areas for expansion

Coach and enable delivery/account teams, ensuring alignment, growth, and long-term success

Manage account operations including SOWs, forecasting, procurement, invoicing, and staffing

Bridge the gap between technical delivery teams and business stakeholders — translating strategy into outcomes

Qualification

Client relationship managementAccount growth strategiesTechnology delivery leadershipConsulting experienceAccount financial managementCoaching delivery teamsRisk managementCloud consultingDigital transformationAI-based solutions