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Victory Mortgage · 1 day ago

MORTGAGE PROCESSING MANAGER

Erlanger, KY

Full-time

Onsite

Mid, Senior Level

3+ years exp

Victory Mortgage is seeking a Processing Manager to oversee the loan processing function and lead a team of Processing Associates. This role focuses on ensuring accurate, compliant, and timely loan file completion while implementing efficient processes to enhance organizational profitability.

FinanceFinancial ServicesLendingMortgage

Responsibilities

Lead, recruit, & develop Loan Processing associates

Oversee daily loan workflow to ensure service level standards, turn times, and quality expectations are consistently met

Review processor pipelines multiple times per day, rebalance workloads based on volume, and conduct ongoing volume analysis

Manage processor and loan officer assignments, adjusting allocations annually at minimum to align with business needs

Maintain, update, and enforce processing procedures, training materials, and reference tools to ensure compliance with all applicable laws and guidelines

Partner closely with Branch Managers, Operations, and internal stakeholders to identify issues, improve processes, and resolve escalations

Ensure Processing Assistants are progressing through established training plans and provide coaching as needed

Actively manage a pipeline of loans approaching closing, reviewing underwriting conditions and communicating requirements to borrowers

Provide exceptional internal and external customer service by answering questions, advising on conditions, and maintaining service and turn-time standards

Serve as a subject matter expert for processing guidelines, procedures, and best practices