VCA Animal Hospitals · 1 day ago
Client Service Representative
Wakefield, MA
Full-time
Onsite
New Grad, Entry Level
$17/hr - $19/hrVCA Animal Hospitals is seeking an Experienced Client Service Representative to join their team at VCA Lynnfield by the Lake Animal Hospital. The role focuses on providing compassionate customer service, managing appointments, and maintaining medical records while ensuring a welcoming environment for pet parents and their pets.
Health CareHospitalMedicalPetVeterinary
Responsibilities
Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Recommending, selecting, and obtaining products and services, including prescriptions
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
Managing medical records, charts, reports, and correspondence
Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times—both inside and outside
Qualification
Required
Experience as a Client Service Representative
Ability to provide compassionate customer service
Strong communication skills
Ability to manage medical records, charts, reports, and correspondence
Ability to maintain a clean and neat facility
Ability to educate clients on general animal husbandry and non-medical pet care
Ability to schedule and confirm appointments
Ability to process payments and explain fees
Ability to make outbound calls for follow-ups and reach out to prospective clients
Ability to recommend, select, and obtain products and services
Benefits
Medical, Dental & Vision insurance
Opportunity to teach and mentor
401(k)
Free wellness subscriptions (Head Space)
Life and Long-Term Disability Insurance
Paid Parental Leave
Paid vacation/sick days
Generous employee pet discounts
Company
VCA Animal Hospitals
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine.
Founded in 1986
10001+ employees
H1B Sponsorship
VCA Animal Hospitals has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (17)
2023 (16)
2022 (14)
2021 (19)
2020 (17)
Funding
Current Stage
Late StageLeadership Team
Trevor Adams, CPA, CGMA
Chief Financial Officer
Amanda Gillespie
Senior Talent Acquisition Partner at VCA Animal Hospital
Recent News
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